Network Operations Engineer

Position Overview

This is a mid-level position responsible for managing and optimizing the performance of complex networks throughout H2O America. This role involves planning and executing network upgrades, resolving advanced issues, and collaborating with cross-functional teams to support business needs. This role requires strong communications and problem-solving skills to effectively execute networking projects and streamline processes.

Key Responsibilities

• Design s , implement s , and manage s LAN/WAN infrastructure and services.
• Performs advanced troubleshooting for Tier II and some Tier III helpdesk tickets and provides resolutions to complex network issues.
• Escalates incidents as necessary.
• Analyze s network performance and recommend s improvements.
• Configure s , maintain s , and monitor s routers, switches, telephone systems, firewalls, VPNs , and cloud networking components .
• Monitors for security threats and Implements security best practices to network infrastructure.
• Create s and maintain s accurate documentation of network systems and procedures.
• Works and stewards relationship s with outside agencies or vendors for support issues relating to enterprise systems.
• Researches emerging technologies to enhance network performance and provide operating efficiencies .
• Mentor s junior team members and provides technical guidance.
• Maintains high level of adherence to cybersecurity principles, ethics practices, and company policies.
• Travels to remote sites as needed to provide on-site support.
• Required to complete occasional evening and weekend work as part of an on-call rotation schedule to meet deadlines or address emergencies as needed.
• Performs other duties or special projects as required or assigned.