Staff Product Designer

Join Gusto, a leading company in the fintech space, as a Staff Product Designer. In this role, you will own the design experience end-to-end within a specific domain, collaborating closely with Product Managers and Engineers. You will have the opportunity to shape goals, priorities, and the roadmap, while also raising the craft and systems bar. This is a unique opportunity to work on high-stakes, AI-native surfaces that have a real impact on small businesses and their employees.

• Posséder une expérience significative dans la conception de produits, en particulier dans des domaines à forte confiance tels que la fintech ou les services financiers.
• Être capable de diriger des décisions de conception en partenariat avec des chefs de produit et des ingénieurs, en démontrant un haut niveau de compétence et de narration à chaque étape.
• Avoir une compréhension approfondie des systèmes de conception et être capable de contribuer à l'évolution du système de conception de l'entreprise.

• Experience designing AI-enabled or conversational experiences shipped to real users, and you can speak concretely to how you handled uncertainty, errors, and human override
• 6+ years of product design experience owning and shipping end-to-end work, ideally in B2B SaaS, fintech, or another high-trust domain, with strong craft across web
• Comfort with ambiguity and 0→1, you frame the problem, scope the work, and move forward without waiting for perfect information
• Judgment to evaluate and direct AI outputs, when to use them, when to override them, and how to raise the bar, especially where the cost of being wrong is high
• Strong collaboration and communication across design, product, engineering, and data
• Strong systems thinking, you use and contribute to a design system and know when to evolve it
• Experience in a high-stakes or regulated domain, fintech, financial services, HR, compliance, legal, or healthcare
• Hands-on experience designing AI-driven or agentic product experiences, shaping how an AI or agent behaves, communicates, and hands off to a human
• Service-design fluency across two-sided or multi-stakeholder products: real journey mapping and blueprinting with operational handoffs, not workshop exercises
• Helped lead a team's shift to AI-native workflows, and can speak to what changed about the work itself, not just the tools
• Background contributing to AI governance, evaluation practices, or AI experience design patterns