Technical Program Manager, Residential Service Engineering

Description:
The Service Engineering team ensures new energy products are field-ready before launch and well-supported through early life. As a TPM on this team, you will support serviceability reviews during product development, help plan and execute field trials, analyze early fleet data to identify trends, and coordinate service readiness deliverables across multiple teams.

Responsibilities:
Lead serviceability reviews of new residential energy products by analyzing CAD, mechanical drawings, and electrical schematics, providing actionable design feedback during concept and prototype phases

Plan and execute installation pilots, field trials, and service validation exercises. Synthesize feedback from early deployments to drive improvements in product robustness and commissioning processes

Develop service documentation, training content, commissioning instructions, and replacement workflows by translating product design and firmware behavior into field-ready deliverables

Analyze fleet and service data using SQL, dashboards, statistical tools, and structured reporting to identify trends, prioritize risks, and recommend design or firmware changes

Own early-life issue tracking and root cause resolution by building and maintaining systems for escalation, containment, and recovery. Interface with production, quality, and firmware teams to ensure field learnings are incorporated into product updates

Drive service readiness activities across global service, tooling, training, field operations, and platform teams. Track and communicate progress, blockers, and decision points

Support global service teams with troubleshooting workflows, diagnostic procedures, and rapid response on top fleet issues during early launches

Lead fleet-wide service campaigns at scale, including safety recalls, field retrofits, and warehouse rework campaigns. Own population scoping, containment, execution planning, recovery tracking, and driving programs to closure

Requirements:
Bachelor's Degree in Mechanical Engineering, Electrical Engineering, Industrial Engineering, Data Science, or equivalent experience

2+ years of experience in product engineering, service engineering, field quality, or technical program management

Demonstrated experience in two or more of the following: product design/development, manufacturing, testing and validation, root cause analysis, or technical program management

Comfortable interpreting firmware logs, telemetry data, and diagnostic outputs. Ability to collaborate effectively with embedded software and firmware engineering teams

SQL proficiency for fleet data mining and analysis. Experience building or working with data pipelines, dashboards, or statistical tools

Ability to read and interpret mechanical drawings, and firmware code schematics

Strong communication and presentation skills

Experienced with Jira, Confluence, and cross-functional program tracking

Proven ability to lead cross-functional initiatives and drive alignment in a fast-paced environment

Up to 15% travel may be required

Compensation & Benefits:
Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Medical plans > plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D
Short-term and long-term disability insurance (90 day waiting period)
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program

Expected Compensation
$96,800 - $168,000/annual salary + cash and stock awards + benefitsPay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.