Service Writer (Independence Excavating)

Service Writer
Independence Excavating is making a major footprint in the heavy civil construction space! Our growing team is looking to add a talented Service Writer to take charge of streamlining the communication and coordination of our equipment teams’ initiatives.
Who is IX?
From breaking ground to the finished project, our team has been laying the groundwork for excellence on heavy civil construction and demolition projects for over 70 years. We combine innovations of industry with decades of successfully completed projects, proving we are a value-added partner from the ground up! Over six decades, Independence Excavating has established a team of construction professionals that sets us apart from other contractors. To learn more, visit our website:

What do we believe in?
PEOPLE:
Provide a safe, family-oriented environment. Commitment to integrity. Protect our most valuable assets.
PERFORMANCE:
Always deliver the highest quality. Find solutions. Provide value to our partners.
COMMUNITY:
Positively impact the communities we serve. Give back. Leave the world a better place than we found it.
Key Responsibilities:
Fleet Oversight & Coordination
Act as the regional point of contact for all light-duty truck maintenance needs
Coordinate and track preventive maintenance (PM) and repair schedules across multiple locations in Fleetio
Work with local shops and vendors to manage service timelines and cost for the field
Review issues and Fault codes and respond in a timely manner
Approve Auto Integrate work orders
Technical Duties
Serve as a technical resource for field teams and other technicians
Address high-priority breakdowns or fleet issues in the region
Administrative & Growth Functions
Assist with tracking maintenance records, warranty repairs, and service bulletins with GM Platform
Help implement and optimize fleet software or systems (e.g., Fleetio, telematics)
Collaborate on vehicle specs and upfit standards
Leadership Development
Strategic planning, reporting, and vendor management
Support budgeting and cost control efforts as the role expands
Qualifications:
Strong knowledge in diagnostic and mechanical skills
Basic computer literacy and willingness to learn fleet management software
Excellent communication, follow-up, and organizational skills
Interest in growing into a leadership or full-time management role
Experience in service writing, vehicle warranty, auto repair
Preferred Traits:
Self-starter with the ability to manage priorities and coordinate across sites
Strong understanding of fleet operations, PM schedules, and service intervals
Comfortable collaborating with internal departments and external vendors
Why IX?
Weekly Competitive Pay!
Excellent Benefits:
Medical
Dental
Vision
FSA & HSA
Life Insurance + Optional Family Life Insurance
Short-term and Long-term Disability
Wellness Incentive Program
Paid Holidays and PTO
401(k) + Company match
Paid corporate training program
Tuition Reimbursement
Stability and a variety of different roles that provide a path to career advancement
Family-owned and operated since 1956
Independence Excavating, an Equal Opportunity Employer, and we value workplace diversity and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.