Senior Manager, StratOps - Office of the COO/CPO

We're seeking a Senior Manager, StratOps to join the Office of the COO/CPO. The role reports to the Senior Director and Chief of Staff to the CPO & COO. It is equal parts program owner and strategy and operations partner. You will run the operating rhythm of the office, turn data into fast answers that sharpen management decisions, and own the initiatives that need a clear driver to get done well.

This is a high-visibility role working directly with the CPO & COO, their leadership team, and partners across Communications, Corporate Strategy, Finance, and HR. You will help the office move faster and expand the CPO & COO’s impact as ServiceNow evolves to an AI-native future.

What you get to do in this role

• Serve as a key partner to the Chief of Staff to the CPO & COO, running the operating rhythm of one of ServiceNow's most senior teams. Turn discussions into outcomes by capturing decisions, actions, and owners from forums and driving them through to resolution across functions.
• Guide cross-portfolio and APEX-organization wide strategic and programmatic initiatives that need a clear driver from the Office of the CPO/COO, with strong project management discipline and ability to get things done across functions.
• Be the go-to partner for rapid, evidence-based insight to inform key strategic and operational decisions. Pull the right data, validate hypotheses, size impact, and pressure-test proposals so CPO/COO walks into every decision armed with facts.
• Help shape the CPO & COO's internal and external voice across channels, working closely with Communications on thought leadership strategy, speaking opportunities, and content preparation. Partner with the Customer Advocate team to build compelling executive and customer narratives.