Program Manager (Assistant Director - TRIAD)

Summary

The Program Manager is located within the Department of Veterans Affairs (VA), Veterans Benefits Administration (VBA), Education Service (EDU). Education Service administers VA education benefit programs for Veterans, Servicemembers, National Guard and Reserve members, and eligible dependents in accordance with Title 38 and Title 10, United States Code.

Duties

Specific duties include: The incumbent advises and makes recommendations to the Deputy Director of TRIAD on business specifications and requirements, including data and report, application design, training and implementation, rollout strategy, and other technical and non-technical aspects of education adjudication and stakeholder systems. Participate in the establishment of system-wide and local monitors and controls to meet federal government and industry standards and directs recommended and accepted risk methodology. Manage the coordination of assigned EDU mission-related IT system solution goals and facilitate adjustments as appropriate. Manage program/project management and systems lifecycles to include: acquisition, development, modification, enhancement, deployment or decommissioning of a product, service or system which may consist of one more Commercial Off the Shelf (COTS), Software as a Service (SAAS), and/or internally developed software business application technologies. The incumbent is responsible for the efficient operation of TRIAD staffs and their personnel, including contractors, to ensure effective completion of assigned tasks. The incumbent supports ongoing day-to-day leadership on operations support matters, and acts for the Deputy Director as designated, with full authority to commit Education to any course of action within program jurisdiction. Fulfills supervisory responsibilities in accordance with the organization's policies and applicable laws. Work Schedule: Full Time, Monday-Friday 8am-4:30pm Compressed/Flexible: Available Virtual: This is not a virtual position. Position Description Title/PD#: Program Manager (Assistant Director - TRIAD); PD422080 Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not Required This is not a bargaining unit position.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement: 11/02/2026. GRADE REQUIREMENT: To receive CTAP selection priority, your grade level upon Reduction in Force must be at least 15 with promotion potential of at least None. MINIMUM QUALIFICATIONS: You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-14) in the normal line of progression for the occupation in the organization. Specialized experience is defined as : Experience developing, implementing, and evaluating information systems. Experience testing software business application technologies. Experience managing complex IT programs and projects involving strategic planning, and systems development. Experience providing leadership and management oversight for program operations. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week. Physical Requirements: The work is primarily sedentary, although some physical effort may be required to perform the duties of the position. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

No Education Substitution

Requirements

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or a 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selectees are required to service a one-year supervisory probationary period if not previously completed in a Federal position. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents.