Business Development Manager

MCF Environmental Services, Inc. established in 1989 is an environmental waste transportation services Company looking for a positive and energetic Customer Success Specialist/Sales Account Manager to join our team in Ellenwood, GA!

The BD Manager will assist the sales department and will act as a link between external customers and internal operations. This individual will have excellent problem-solving skills and a passion for delivering exceptional customer service.

What you will do...

• Manage and maintain customer relationships with assigned facilities to provide ongoing support and ensure customer satisfaction

• Work directly with the sales department to troubleshoot, research, and resolve questions and issues within our services; Collaborate with other resources required to resolve issues.

• Leverage customer success tools to monitor customers' progress and utilization of our services

• Liaison between sales and operations management to ensure timely management of cases

• Liaison between sales and operations to identify upsell opportunities and servicing opportunities

• Monitoring customer outcomes, wellness call responses, and customer issue case management

• Demonstrate service expertise through interactions with customers

• Document all communication and maintain appropriate records for all accounts in our database

• Administrative support to Sales team and President of MCF with customer and/or sales related tasks

Skills & Qualifications

• High school diploma or equivalent required; 4-year bachelor’s degree preferred

• 2+ years of customer service experience/account management experience within hazmat space

• Superior communication and presentation skills

• Strong desire to help customers achieve their goals

• Interpersonal skills to work well in a team environment

• Organizational and time management skills

• Analytical skills (pay strong attention to detail)

• High level of accuracy

• Strong business acumen and problem-solving skills

• High proficiency in Word, Excel, Access and PowerPoint.