HRIS (Operations & Maintenance) Specialist

Job Overview

As a member of the Global HR Digital Team, you will play a key role in providing technical support to ensure the stability and seamless operation of our global HR systems. This position is ideal for a professional with hands-on experience in various HR systems—including SAP SuccessFactors modules, payroll, and time & attendance management—who is eager to grow their career in a truly global environment.

Your primary focus will be maintaining daily system "health," resolving support tickets, managing data integrity, and supporting global project rollouts, effectively translating business needs into digital solutions.

Key Responsibilities

Application Management Services (AMS):

• Manage the day-to-day technical health of HR-related systems.
• Handle global inquiries and support tickets via Jira, and perform root-cause analysis to resolve system issues.

System Configuration & Changes

Implement system updates to meet evolving business needs, including updating business rules, adjusting permission roles, and maintaining configuration workbooks.

Process Documentation

Maintain global configuration workbooks and create user guides/manuals to translate technical system changes into clear, accessible language for the HR community.

Module Rollout Support

Support business and technical streams for future module rollouts to overseas subsidiaries, including data mapping, migration, and User Acceptance Testing (UAT) environment setup.

Data Stewardship

Perform strict data auditing and cleansing to maintain a "Single Source of Truth," while promoting the strategic importance of data accuracy across the business.

Requirements

Definition & Documentation:

• Partner with the Global HR Digital Leader to document business requirements from stakeholders, converting business challenges into "user stories" for future system enhancements and functional design.

Scope of Change

• Duties may be reassigned or modified based on aptitude and company requirements.
• Department Overview The HR Digital Team is the core organization driving LIXIL’s global HR digital transformation.
• We are a highly diverse, multinational team that values open communication, mutual respect, and collaboration across borders.
• We oversee the planning, implementation, and operation of a wide range of HR systems—centered around SAP SuccessFactors, payroll, and time & attendance management—delivering stable, high-quality system services to the global HR community.
• Our mission is to balance daily operations with project advancement, prioritizing data accuracy to enhance employee experience and support strategic business decision-making.
• Requirements & Qualifications 【Required Experience & Skills】 Experience in HR digital transformation, or hands-on experience in HR system implementation/operation.

Experience

Level Guidelines: From Consulting Firms: * Early-career professionals / Second new graduates (approx. 1–2 years of experience) are welcome to apply.

System certifications in SAP, Workday, etc., will be highly valued as a strong indicator of potential. From In-House/Enterprise Backgrounds: * Approx. 5+ years of experience in HR system operation and maintenance, with a proven track record of communicating directly with business stakeholders. 【Language Skills】 English: Conversational level or higher required (a strong willingness to learn and improve post-hire is acceptable).

Professional-level reading and writing is highly preferred, as you will handle English inquiries from global members via email and ticketing tools. Japanese: Native or professional proficiency (N1 level preferred) capable of handling domestic operation and maintenance support. 【Preferred Qualifications】 Hands-on experience with SAP SuccessFactors (specifically EC, PMGM, Compensation, or Onboarding).

Official SAP SuccessFactors Associate Certification (EC, PMGM, Compensation, or Onboarding). Experience driving system implementation projects from requirements definition through to Go-Live support. HRIS experience within a global manufacturing company with complex organizational structures.

Knowledge of system integrations linking HR with payroll, time & attendance, or LMS (Learning Management Systems). 【Ideal Candidate Profile】 Demonstrates a strong sense of ownership and accountability in daily operations. Treats teammates and colleagues with respect. Proactively takes initiative and embraces new challenges with a growth mindset.

Work Flexibility & Benefits Work Style

Full remote work (Work from Home) and Full Flex-time (available between 5:00 AM and 10:00 PM) are available.

Global Collaboration

Due to time zone differences, participation in evening meetings (approx. 7:00 PM – 10:00 PM) may be required about once a month.

Work-Life Balance

Monthly overtime averages between 0 to 20 hours. The team includes working parents, offering an environment that supports a healthy work-life balance.