《Tokyo》CRM System Engineer and Admin / GLOBIS University (Technical)

GLOBIS University is seeking a highly motivated individual with strong technical skills for the role of CRM System Engineer and Administrator to support the growth of our English MBA program. The successful candidate will manage our customer relationship management systems and apply IT engineering skills (including the use of AI) to optimize our operations. This position requires a keen ability to integrate technical strategies with business objectives to facilitate digital transformation.

Job Details Services Offered by this department Since its establishment, GLOBIS University ( ) has launched innovative initiatives to cultivate leaders eager to drive change within themselves, their organizations, and society. We have crafted a unique MBA curriculum informed by insights from our corporate training and venture capital operations. Our faculty, active business leaders themselves, create dynamic learning environments where students develop problem-solving skills and the ability to achieve tangible business results.

We place great importance on deeply considering "what we really want to achieve" while learning management systematically and building vital networks for executing plans. GLOBIS University has grown to become Japan's No.1 business school, and our efforts have supported over 12,000 students and graduates in forging successful careers. GLOBIS University is rapidly expanding its English MBA programs worldwide, aiming to become the leading business school in the Technovate era, with campuses in Tokyo, Singapore, Bangkok, Manila, Brussels, San Francisco, Jakarta and Taipei.

Job Responsibilities As a member of a cross-functional and cross-divisional project team, you will play a crucial role in managing our IT systems that support our entire global ecosystem of services. As a truly global business school with campuses in the across the globe, we offer a range of exciting services beyond our top-notch MBA program, including subscription-based e-learning and corporate training.

In this role, you will work with colleagues from all over the world to optimize our Salesforce CRM system, directly contributing to the growth of our global sales and marketing efforts, enhancing classroom operations, career services and ultimately delivering exceptional customer satisfaction to our students and faculty members. This is an exciting and challenging role that requires a unique blend of hard and soft skills, algorithmic and strategic thinking, and the drive to develop IT and AI solutions from a strategic business perspective.

It is suitable for engineers who aspire to go beyond engineering and make a real impact on the success of a business.

Your responsibilities will include

New Development:

• Propose new ideas to optimize and improve systems.Understand the business problems faced by staff members and design and implement solutions using IT and/or AI.

Maintenance:

• Handle administrative functions including user account maintenance, data cleanup, Apex code debugging, troubleshooting, and other routine tasks as needed.
• Update HTML pages of the GLOBIS Virtual Campus.

Vendor Management

Communicate requirements to vendors, review their proposals, assess risks, conduct tests, and manage the development schedule.

Training & Knowledge Sharing

Train new users and help the team/division to increase their IT skills and overall adoption.

Liaison Work

Serve as the technical liaison between our division and other GLOBIS teams/divisions, as well as our third-party Salesforce development consultants. Documentation: Write documentation/SOPs and implement best practiceguidelines for others to follow.

Department Introduction Japan’s largest business school, GLOBIS University, is rapidly growing in its aim to develop visionary leaders who create and innovate societies. In order to achieve our aim of becoming the world’s No. 1 Business School in the Technovate era, we are seeking a member. The English MBA program provides business people with the opportunity to take the first step toward their future while pursuing their ambitions and aspirations.

In addition, you will be able to develop yourself by working in a global and fast-paced work environment with multicultural members and being involved in a growing business with an entrepreneurial spirit. Department info： Qualifications Required Over 3-7 years experience as a software engineer or a system engineer *Although this role does not require daily development (coding), a certain level of engineering experience is necessary to understand our system processes and data structures.

Programming skills (You will deal with HTML / Javascript (jquery), CSS, Java, SQL, Php, Python) Analytical and problem-solving abilities to resolve complex technical and business issues Great communication and leadership skills as you will have to manage diverse requirements from various stakeholders Self-motivation. You must be self-motivated, driven to see results, and be intrigued by the use of data to inform decisions. Strong interest in technology and the curiosity to keep yourself updated with the latest knowledge.

Have a mindset and attitude toward using AI to improve productivity and work quality Align with GLOBIS' business and the GLOBIS WAY Native English or equivalent, and JLPT N3 or equivalent *The following tests will be accepted as a substitute for the Japanese Language Proficiency Test (JLPT) Preferred Experienced full software development cycles (from requirement definition to testing) in developing software solutions Experience in Salesforce administration and development. Salesforce certifications are a plus.

Experience in developing AI solutions such as MCP Servers/Clients and AI Agents Experience in working on mid-large scale IT projects (more than 30 man-months) Experience in designing and managing solutions on cloud platforms such as AWS, Azure, or Google Cloud. MBA or Masters degree