Senior Customer Success Manager

Join Inriver as a Senior Customer Success Manager, where you'll turn customer challenges into success. As a trusted advisor, you'll drive product adoption and help enterprise customers unlock the full value of Inriver. You'll be the go-to expert for our larger customers, guiding them through onboarding, adoption, and expansion. Your expertise in Inriver's features and functionality will enable you to provide practical, hands-on support and ensure customers realize value quickly.

• Assurer la satisfaction des clients en devenant leur conseiller de confiance et en les aidant à tirer le meilleur parti de la plateforme Inriver.
• Gérer un portefeuille de clients, en prenant en charge la relation après le lancement et en conduisant l'adoption de la plateforme.
• Identifier proactivement les risques liés aux comptes pour prévenir le désabonnement et reconnaître les opportunités d'expansion.

• For this role, we’re looking for someone who is urgently curious. You want to learn Inriver inside-out, and you want to do it now, so you can help your customers get more from the platform
• ✔️Platform mastery: Willingness and proven ability to become a Super User/Administrator-level expert in Inriver - or demonstrable expertise as a power user/admin in a comparable PIM, DAM, MDM, PXM, or enterprise SaaS platform
• ✔️Digital commerce/product data understanding: Solid grasp of product information management concepts (data models, taxonomy, enrichment, syndication, and workflows) or the aptitude to master them quickly
• ✔️Education: Bachelor’s degree - or equivalent practical experience
• ✔️Organization & proactivity: Able to manage multiple accounts, track detail, follow up reliably, and take initiative in a fast-paced environment
• ✔️A genuine curiosity to learn the product inside-out and sit hands-on in the platform with customers, translating their day-to-day challenges into the right way to do it in the platform
• ✔️Communication & influence: Strong written and spoken English; able to present, teach, and influence at all levels of a customer organization
• ✔️Customer Success experience: 5–8+ years in Customer Success, Solution Consulting, application/product support, or a customer-facing SaaS role where deep product knowledge was central to the job
• ✔️Adoption mindset: Experience driving product adoption and measuring success through usage, KPIs, and value realization
• We’d love to hear from you. If you’re curious but not 100% sure, we still encourage you to apply. We’re happy to explore the fit together!