Director of AI Products (Customer Success & Support)

Join Coupa's AI Center of Excellence as the Director of AI Products. In this strategic role, you will define the vision and roadmap for our core AI platform, oversee AI-specific integration and data layers, and establish operational governance for high-impact AI initiatives. You will also manage the AI product backlog, drive day-to-day operations, prioritize integrations, coordinate tool rollouts, monitor platform performance, ensure compliance, enable platform adoption, and cultivate a community of internal experts. The ideal candidate will have 10+ years of product management experience, a proven track record of managing platform lifecycles, and a deep understanding of AI ecosystems.

• Definir la visión, la entrega y la escalabilidad de la plataforma de IA central, supervisando la integración específica de IA y la capa de datos.
• Actuar como el puente estratégico enfocado en IA entre las operaciones comerciales, la plataforma de IA y los equipos de ingeniería de IA.
• Ser responsable de la gestión del backlog del producto de IA, facilitando sesiones de mejora regulares para desglosar los requisitos en tareas accionables.

• Experience: 10+ years of product management experience, specifically with large-scale internal enterprise systems or platform operations
• Operational Discipline: You focus on post-launch success—monitoring, troubleshooting, and improving platform stability rather than just chasing the next shiny feature
• Platform and Capability Roadmap: Proven track record of managing end-to-end platform and capability lifecycles—from strategic definition and architectural roadmap planning to execution, deployment, and operational scaling
• AI Ecosystem Design & Leverage: Proven ability to orchestrate complex agent ecosystems that leverage our underlying platform and capabilities. You have deep experience designing architectures that utilize our specific models, tools, and integration frameworks—deciding how to best leverage our shared infrastructure to maximize impact and scalability across the organization. You partner closely with AI Solution Architects to validate final technical architecture decisions
• Agent Development & Lifecycle Management: Hands-on experience architecting, building, and scaling AI agents. You are capable of owning the full lifecycle—from rapid prototyping to production-grade deployment—and can autonomously develop and maintain complex agentic workflows
• Strategic AI Fluency: You possess a keen "pulse" on the evolving agentic landscape. You anticipate how new model capabilities and integration patterns impact our roadmap, translating market intelligence into architectural requirements
• Adaptability & Agility: You thrive in high-ambiguity environments where priorities shift. You possess the agility to pivot product focus without losing momentum or operational rigor
• Consultative Mindset & High EQ: Demonstrated ability to influence senior cross-functional leaders (Engineering, Security, Legal) without direct authority. You are an expert at translating technical AI constraints into plain-English business solutions and use high empathy to navigate organizational change