Client Success Manager (Legal)

Join Intapp as a Client Success Manager (Legal) and drive adoption and solution optimization across a tier of accounts in the legal industry. As a trusted advisor to client stakeholders, you will monitor adoption data, execute data-triggered success plays, and serve as a responsive point of contact for client inquiries. This role offers a highly flexible work environment, generous paid time off, medical benefits, savings and investment programs, and opportunities for growth and development.

• Proactively guide clients to unlock the value of their investment in Intapp products, driving adoption and solution optimization.
• Monitor adoption data, usage trends, health and engagement signals across a tier of legal clients to identify where proactive outreach will drive retention and value.
• Serve as a responsive point of contact for client inquiries, advising on product usage, configuration, and best practices, and ensuring they capitalize on available solution features.

• Resourceful problem-solver with results orientation and strong time management discipline
• Ability to build product proficiency quickly and continue learning new solutions over time
• Experience using adoption and usage data to drive structured, playbook-driven outreach programs
• Strong consultative and communication skills: ability to listen carefully and influence
• Bachelor’s degree required
• Strong analytical skills and ability to synthesize input from multiple sources into clear client-facing recommendations
• Exposure or experience with Intapp Intake, Conflicts and Terms or the risk management and compliance domain in law or professional service firms
• 5+ years of experience in client success serving professional services firms, ideally in the legal industry
• Familiarity with professional services firms, ideally law firms, and how they operate
• Experience across Intapp's broader product suite, or equivalent enterprise software in the professional services space
• Experience with customer success or engagement platforms used to trigger and track outreach at scale
• Experience in a publicly traded, growth-stage software company