Customer Success Manager (Commercial)

Join Corelight, a leading cybersecurity company, as a Customer Success Manager. In this strategic role, you will build trusted relationships with customers, connect our solutions to meaningful business outcomes, and take ownership of the customer journey post-sale. You will work closely with customer executives, security leaders, and internal teams to ensure customers realize measurable value from their investment in Corelight. This is an individual contributor role that requires commercial acumen, customer advocacy, and cybersecurity knowledge.

• Assumer la responsabilité de la réussite et de la fidélisation des clients, en développant et en exécutant des stratégies de réussite client qui conduisent à des résultats mesurables.
• Établir des relations stratégiques avec les clients, en établissant des relations de confiance avec les sponsors exécutifs, les acheteurs économiques et les responsables de la sécurité.
• Gérer proactivement la préparation au renouvellement, traiter les risques pour la fidélisation et collaborer avec les ventes pour identifier les opportunités d'expansion.

• Bachelor's degree in a relevant field or equivalent practical work experience
• Working knowledge of cybersecurity, network security, or security operations, with the credibility to engage both technical stakeholders and executive decision-makers
• Excellent communication, relationship-building, and cross-functional collaboration skills, with the ability to influence stakeholders at all levels
• 3+ years of experience in Customer Success, Strategic Account Management, or a related customer-facing role within enterprise SaaS, cybersecurity, or complex technology environments
• Strong commercial acumen with the ability to connect technical solutions to customer priorities, measurable business outcomes, and return on investment
• Experience developing customer success plans, leading Executive Business Reviews, and leveraging customer health, adoption, and engagement data to drive account strategy
• Demonstrated success managing enterprise customer relationships, driving retention, and identifying opportunities for account growth
• Proficiency with CRM and customer success platforms, with an interest in leveraging data, automation, and AI to improve customer outcomes and operational efficiency
• A proactive, analytical approach to problem-solving, with strong ownership, sound judgment, and the ability to navigate ambiguity and drive results