Senior Program Manager (Employee Experience)

Join Dropbox's Virtual First team as a Senior Program Manager, Employee Experience. In this role, you will own a strategic work stream focused on tool optimization and technology-enabled ways of working. You will manage a portfolio of interconnected programs, establish research priorities, design and facilitate experiments, and translate findings into actionable recommendations. Success in this role means creating new knowledge, driving measurable improvements in employee effectiveness, and promoting the adoption of AI-enabled and technology-supported ways of working.

• Own the strategy, roadmap, priorities, and outcomes of a Virtual First work stream focused on technology, including tools, workflows, automations, AI enablement, and knowledge management.
• Design and lead organizational research, pilots, and experiments that test new ways of working, translating qualitative and quantitative findings into actionable recommendations.
• Manage a portfolio of concurrent programs and initiatives from initial scoping through research, validation, and enablement planning, establishing clear objectives, success measures, milestones, risks, and reporting.

• 8+ years of experience in program management, organizational effectiveness, workplace strategy, employee experience, innovation, research, or a related discipline
• Excellent written, verbal, facilitation, and executive communication skills
• Expertise in tools and technology enablement, including AI adoption, knowledge management, digital workflows, automation, and the design of technology-enabled ways of working that improve employee effectiveness
• Comfort working in ambiguity and proactively identifying opportunities rather than waiting for assignments
• Experience designing and managing research, pilots, experiments, or other evidence-based innovation programs
• Demonstrated experience independently leading complex, cross-functional programs from ambiguity through measurable outcomes
• Strong understanding of Virtual First, distributed, hybrid, or modern ways of working
• Experience working in a distributed or Virtual First organization
• Demonstrated curiosity about the future of work and emerging technologies
• Experience with organizational behavior, change management, behavioral science, workplace research, or human-centered design