Senior Manager of IT Delivery

Join our team as a Senior Manager of IT Delivery, where you will be the strategic execution engine for our Information Technology department. You will bridge the gap between engineering leaders and evolving business needs, manage a Project Manager and support five specialized units, and drive the end-to-end execution of critical IT systems initiatives. Your success will be measured by your ability to unblock technical bottlenecks, find efficiencies in processes and tech, and act as a credible face for IT across the enterprise.

• Lead the end-to-end execution of critical IT systems initiatives, including integrations and deployments.
• Drive holistic decisions across IT domains by understanding how core platforms integrate and operate together.
• Serve as the primary point of contact between IT domains and external business stakeholders, translating complex technical infrastructure into clear business value.

• Experience: 7+ years of IT enterprise system ownership, ideally in environments of 7,000+ users
• Pragmatic Execution: A focus on rolling up your sleeves to drive execution, prioritizing real-world outcomes over rigid adherence to project management methodologies
• Matrix Leadership: Strong history of driving cross-functional teams that do not directly report to you and unblocking technical dependencies
• Core Systems Knowledge: Demonstrated, hands-on familiarity with core IT industry tools, specifically ServiceNow, SailPoint (or similar IGA platforms), Okta, AWS, Google Workspace, and Atlassian (Jira/Confluence), MDM and Security Agent tooling. You must understand how these tools operate and integrate at a foundational level
• Exceptional Communication: Outstanding written and verbal communication skills; a polished presenter who can confidently and professionally distill complex technical concepts into accessible, clear updates for non-technical stakeholders
• Ambiguity Navigation & Decision-Making: Proven ability to drive projects forward and make strategic decisions when there is a lack of defined structure or resources
• Background in IT Business Operations or IT Service Management (ITSM)
• Experience utilizing data analytics tools (e.g., Snowflake, Power BI, or HEX) to build executive-facing performance and capacity dashboards
• Strong understanding of AI and emerging technologies