Senior Manager of Customer Experience

Join RADAR as the Senior Manager of Customer Experience, where you will lead a team focused on implementing and evolving our technology in retail environments. You will balance internal coordination with product, engineering, and solutions, while also serving as a senior point of contact for external stakeholders. Your role will drive operational standards, ensure customer satisfaction, and translate retail feedback into strategic enhancements.

• Lead a team of field-focused professionals to support the implementation, adoption, and evolution of RADAR’s technology in retail environments.
• Drive operational standards, ensure customer satisfaction, and help translate retail feedback into strategic enhancements.
• Fully own initiatives for customer implementations and customer relationships, leading cross-functional process improvement efforts for deployment efficiency.

• This role requires someone who thrives in a hands-on environment, can manage high-stakes engagements, and fosters team development in a fast-paced, customer-driven organization
• Strong analytical and problem-solving skills
• Experience with retail technology implementation or retail operations
• Experience owning B2B customer relationships
• Strong attention to detail and follow-through
• Ability to collaborate effectively across technical and operational teams
• 4+ years experience in program management, process improvement, or related field
• Background in retail systems implementation or integration
• Experience with RFID, computer vision, or similar technologies
• Experience with data analysis and visualization
• Knowledge of project management methodologies
• Bachelor's degree in Business, Technology, or related field
• Research has shown that women & underrepresented minorities are more likely to read lists of requirements and consider themselves unqualified if they don't meet every single one. This list represents what we're ideally looking for, but everyone has unique strengths & weaknesses, and we hire for strength & potential, not lack of weakness