Principal Design Technologist (Design Systems & Applied AI)

Join ServiceNow as a Principal Design Technologist, where you'll play a key role in shaping the future of our design systems and AI-assisted design tools. You'll work closely with product design, product management, and engineering to set the direction for design-system tools and practices, create and maintain design-owned coded UI reference libraries, and lead the adoption of AI tools across design. With a focus on improving quality and adoption across the platform and business units, this role offers a unique opportunity to make a significant impact in a fast-paced, innovative environment.

• Traduire les normes du système de conception et les fichiers de conception en spécifications claires, en composants de référence codés et en outils de validation.
• Collaborer avec les équipes de conception de produits, de gestion de produits et d'ingénierie pour définir la direction des outils et des pratiques du système de conception.
• Évaluer et créer des outils assistés par l'IA qui aident les équipes à trouver, appliquer et vérifier les conseils du système de conception.

• Experience using or extending design tools such as Figma, documentation platforms, component catalogs, analytics, plugins, or automated design-quality and accessibility checks
• A portfolio or body of work demonstrating strong systems thinking, interaction and visual craft, and the ability to turn design standards into reusable guidance, reference components, and tools
• Deep knowledge of design systems, including components, patterns, design tokens, themes, accessibility, responsive behavior, localization, governance, and contribution processes
• Excellent communication, facilitation, storytelling, critique, and mentoring skills, with a record of helping a broad design organization adopt AI tools, shared standards, and new ways of working
• Demonstrated success setting direction and influencing senior partners across Design, Product, Engineering, Accessibility, and AI in a complex, distributed organization
• Experience using AI to improve design work, such as helping teams find guidance, create and review design-system content, check quality, or automate repeatable tasks. Experience defining appropriate human review and responsible-use practices
• 12+ years of experience in product design, design systems, design technology, prototyping, or a related discipline within complex, enterprise-scale products
• Hands-on experience with modern UI frameworks such as Lit and Web Components, with the ability to build coded prototypes and design-owned reference components that clearly demonstrate intended appearance and behavior
• Experience contributing throughout the product development process for web or software products
• Experience in user experience design, product design, design systems, design technology, prototyping, or related field
• Experience working with cross-functional teams across Product, Design, Accessibility, and Engineering