Manager of Sales Operations (Partnerships)

Join our Partnership team as a Manager of Sales Operations. This role is crucial for scaling our Partnerships organization and focuses on processes, systems, data, reporting, and operating cadence. You will lead one direct report, manage the end-to-end operating process for partner-referred opportunities, and serve as a primary operational partner to various cross-functional teams. Additionally, you will own the BD team's technology stack, define and track operational and commercial KPIs, and lead the implementation of new programs and initiatives.

• Lead the operations function for the Partnerships organization, managing processes, systems, data, reporting, and operating cadence.
• Directly manage, coach, and develop one team member, setting clear priorities and workload distribution across the team.
• Own the end-to-end operating process for partner-referred opportunities, including intake, routing, accurate partner attribution, and performance measurement.

• Commitment to teamwork; ability to collaborate and manage projects with and through others; ability to influence action without direct authority
• Demonstrated ability to lead and develop a team — including setting direction, managing performance, and building capability in others
• Willingness to adapt when necessary; comfortable with ambiguity and flexible to changing business dynamics and priorities
• Exceptional organizational and program management skills with excellent attention to detail; able to understand, translate, and distill complex details into clear and simple information that enables decision making
• Customer service mindset and/or client management skills with strong communication skills — can readily align one's interpersonal style with the individual needs of internal and external partners, up to and including executive audiences
• Strong analytical mindset; uses data to diagnose inefficiency, prioritize work, and identify creative solutions geared toward automation
• Proven ability to design and implement process at scale, not just execute within it
• 3+ years of experience supporting clients in the hospitality industry
• Must have experience supporting and improving an organization's sales process
• Bachelor degree in business or equivalent additional experience
• Must have Salesforce experience; experience owning or administering Salesforce workflows and reporting strongly preferred
• 5+ years of experience in business development, sales, operations, or customer/client management, including direct support of a leader, team, or complex programs
• Experience coordinating cross-functional enablement, training, or compensation-adjacent processes preferred
• 2+ years of direct people management experience, or demonstrated equivalent leadership of a team or function
• Experience with budget management and vendor or procurement processes preferred
• Must be able to sit at a desk for a large portion of their day
• Must be able to bend, twist, stoop, and kneel periodically
• It may require occasional lifting of up to 10 pounds
• Travel up to 25% of the time