Customer Success Manager (Key Accounts)

Join Sprout Social, a leading social media management platform, as a Customer Success Manager for Key Accounts. In this role, you will build relationships, drive adoption, and grow revenue within a book of approximately 60 enterprise accounts. You will work closely with key stakeholders, uncover new opportunities, and manage risk and retention. This is a high-impact role that requires a strong commercial mindset and the ability to build lasting relationships with senior decision-makers.

• Gérer un portefeuille d'environ 60 comptes d'entreprise, établir des relations, favoriser l'adoption et augmenter les revenus.
• Construire des relations solides avec les parties prenantes clés, identifier de nouvelles opportunités et travailler à l'expansion des comptes.
• Collaborer avec les équipes d'intégration et de services professionnels pour former les nouveaux clients et assurer une adoption continue.

• 4+ years in Customer Success, Account Management, or Sales in B2B SaaS, including 2+ years managing an Enterprise book of business
• Demonstrated success retaining, renewing, and expanding Enterprise accounts through strategic relationship management
• Strong preference for candidates with prior account management or sales experience — comfortable qualifying leads, uncovering opportunity, and navigating objections in commercial conversations
• Experience building relationships with, presenting to, and influencing senior decision-makers
• Familiarity with generative AI platforms (e.g., Claude, Gemini) and comfort integrating them into daily operations — call prep, troubleshooting, messaging — to work more efficiently, while retaining full ownership and leadership of strategic client engagements
• Experience working with or managing agency partners is a plus
• Familiarity with G-Suite, Salesforce, Gainsight and Tableau
• Experience advising on social media strategy or tools
• Even if your background doesn’t match the exact requirements, we encourage you to apply and share any relevant skills in a cover letter