Strategic Account Manager

Join Swoogo, a fully remote company, as a Strategic Account Manager. In this role, you will own a portfolio of high-value accounts, delivering retention and expansion by understanding your customers' priorities and showing them value. You will work closely with various teams, including CSMs, Finance, Legal, and Product. Your responsibilities will include building account profiles and plans, mapping stakeholders, running effective discovery, building business cases, developing relationships with senior stakeholders, spotting renewal risks, negotiating agreements, tracking the competitive landscape, and providing customer insights to leadership.

• Construire et maintenir un profil et un plan de compte pour chaque client, en comprenant leurs priorités stratégiques et en identifiant les opportunités de croissance.
• Cartographier les parties prenantes et le comité d'achat dans chaque compte, en comprenant leurs influences et leurs priorités.
• Négocier des accords pluriannuels en se basant sur des connaissances approfondies, en tenant compte de l'utilisation, de la valeur et des alternatives du client.

• You think about an account the way its leadership does
• You take the time to understand the customer's business model, strategic priorities, what they're measured on, and how events tie to their strategic priorities and goals, who the key stakeholders are and what’s important to them. Retention and growth follows from that
• You have strong business acumen and commercial skills, you're curious and you drive discovery that surfaces unstated opportunities, you’re analytical, use judgment and exercise critical thinking, and are comfortable making a commercial case with real numbers behind it
• You manage your accounts from a position of strength based on your knowledge and insights into your accounts
• You see the big picture and can get into the details when it matters
• You work well with others, share what you know, and you're a few steps ahead of risk instead of reacting to it
• If you like building long-term partnerships and pushing for growth when the opportunity is there, you'll be right at home at Swoogo
• You've worked in SaaS account management, ideally in enterprise or strategic segments
• You've managed a book of business with a focus on GRR and NRR. You know how to balance corporate rigor with customer empathy, and you work with urgency, precision, and care
• You've done account planning and whitespace analysis, shown customers ROI and outcomes, and negotiated complex multi-year deals
• You have experience managing relationships with VP and C-level stakeholders at large, complex enterprise organizations