Operational Risk Manager (Technology & Payments Operations)

Join Zerohash, a leading company in the digital asset and payments industry. As the first dedicated Operational Risk Manager, you will build the operational risk discipline from the ground up, including the framework, loss event database, RCSA methodology, and scenario program. You will work closely with the Engineering team and report directly to the Head of Risk, with access to the CRO and Risk Committee. This role is ideal for someone with extensive experience in operational risk and a passion for driving structural fixes in the face of challenges.

• Design and implement the operational risk framework, including loss event taxonomy and integration with the enterprise risk program.
• Build and own the loss event database, ensuring every material failure is captured, categorized, and root-caused.
• Run FAIR-based scenario analysis on top operational risks, quantify tail outcomes, and present findings to the Risk Committee and board.

• You've built or substantially owned an RCSA methodology, not just participated in one, and produced results for a risk committee or board
• 5+ years in operational risk, including 2+ years in a dedicated OpRisk role at a regulated financial institution or a regulated fintech, payments or crypto firm. 7+ years is typical for this role
• Experience quantifying operational scenarios. FAIR is ideal; a comparable quantitative method you can translate to FAIR is fine
• Program-level loss event management experience: taxonomy and database design, and root cause analysis
• Clear writing. RCSA narratives, scenario summaries and board reports are core deliverables
• A specific story of connecting a pattern across incidents that were treated as isolated, and driving a structural fix against resistance
• Experience working with Engineering or Technology teams on incidents, postmortems or technology risk. You can read a technical incident writeup without being an engineer
• Familiarity with the Basel operational risk event taxonomy
• Experience at a digital asset, payments or fintech company with complex technology-dependent operations
• Open FAIR certification or equivalent hands-on FAIR practice