Manager, Service Business Operations, Megapack & Solar

Description:
The Service Business Operations Program Manager plays a critical role in scaling and streamlining the operational foundation of Tesla's Commercial Energy Asset Management team. This position is embedded within the Asset Management organization but works cross-functionally across Commercial Billing, Finance Operations, Legal, Service Operations, and product/systems teams to design, implement, and continuously improve the processes that enable Asset Managers to effectively manage Tesla's growing portfolio of Commercial PV and Industrial Storage assets. This is a high-impact, highly visible role that sits at the intersection of commercial operations, process development, and program management.

Responsibilities:
Design, document, and own end-to-end operational processes for the Energy Asset Management team, covering the full project lifecycle — from customer onboarding through contract renewals, amendments, terminations, decommissioning, and billing

Identify process gaps, redundancies, and inefficiencies across the AM team's existing procedures and develop structured improvements with measurable outcomes

Identify roadblocks to contractual cash collections and operationalize improvements to overcome them with cross-functional stakeholders & partners

Maintain and govern the team's process library, ensuring documentation is current, accurate, and actionable

Serve as the primary liaison between Asset Management and cross-functional partners including Commercial Billing, Finance Operations (FinOps), Legal, Service Operations, and product/systems teams

Coordinate multi-team workstreams for complex, recurring processes such as contract scrubbing, performance guarantee reporting, insurance compliance (COI), settlement payments, and after sales invoicing

Lead periodic process audits to ensure procedural compliance and to identify improvement opportunities and drive implementation

Requirements:
5+ years of experience in business operations, program management, or service operations — ideally within energy, utilities, infrastructure, or a complex B2B services environment

Bachelor's degree in Business, Operations, Engineering, or equivalent experience; PMP certification a plus

Demonstrated experience designing and implementing operational processes from the ground up, with the ability to translate ambiguity into structured, scalable workflows

Strong cross-functional project management skills; proven ability to drive alignment and accountability across teams without direct authority

Familiarity with commercial energy concepts including service agreements, billing structures, performance guarantees, and contract lifecycle management — or the ability to learn quickly in a technical domain

Proficiency with project management and documentation tools (Jira, Confluence)

Self-directed, detail-oriented, and comfortable managing multiple workstreams simultaneously in a fast-paced environment

Compensation & Benefits:
Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Medical plans > plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D
Short-term and long-term disability insurance (90 day waiting period)
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program

Expected Compensation
$108,000 - $198,000/annual salary + cash and stock awards + benefitsPay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.