IT Manufacturing Technician

Description:
Tesla has an opportunity for an IT Manufacturing Support Technician at its Austin, TX location. If you are a technical expert in various areas, thrive under pressure, enjoy solving problems, love working your way through chaos, and get bored with mundane IT tasks, then this role is for you. The IT Manufacturing Support Technician is a unique role on the front lines of Tesla manufacturing. We solve problems every day and interact with different technologies to support Tesla’s mission to accelerate the world’s transition to sustainable energy.

Responsibilities:
Primary responsibility is to keep manufacturing lines running
Install, support, upgrade, replace, and remediate all IT hardware along manufacturing lines
Quickly respond to requests and incidents from our customers
Troubleshoot Hardware, Operating System and software issues
Troubleshoot Network issues from the client up to the switch and IDF
Interface with the various manufacturing groups to understand issues
Interpret how to solve long term needs within the framework of IT MFG standards

Requirements:
Minimum of 5 years’ experience within a desktop support or system admin role
Experience troubleshooting hardware issues and replacing hardware on Windows machines
Experience troubleshooting printings, barcode scanners, hand held radios, digital signage
Experience troubleshooting basic client-side network (DHCP, DNS, Static IP) problems
Must have good communication skills
Must be available for swing shift, weekends, and on-call support
Linux support experience a plus
Network hardware support experience a plus
Basic knowledge of Active Directory
Dev/Ops experience a plus

Compensation & Benefits:
Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Medical plans > plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D
Short-term and long-term disability insurance (90 day waiting period)
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program