Field Reliability & Quality Engineer, Electrical

Description:
The Field Quality team’s mission is to improve customer experience of Tesla products by reducing field issues. The role is responsible for our charging product portfolio including, but not limited to Super & Mega charger, Optimus Charging and Wall connector and works cross functionally with other engineering and service teams. We are seeking a multi-faceted engineer who will be responsible for all aspects of identifying, analyzing, root causing, implementing countermeasures, and reporting on issues affecting products. To be effective, the Field Quality engineer will need to be intimately familiar with the detailed behavior of our Energy Products and the tools and equipment used in their design and manufacture.  They will work with other engineering teams to quickly mitigate and implement countermeasures of field issues to improve quality, reliability, and durability of the products.

Responsibilities:
Monitor products field performance, identify trending issues.  Prioritize based on severity, occurrence, and/or cost of each failure mode
Triage emerging trends and use engineering first principals to come up with failure hypothesis
Coordinate efforts with the Failure Analysis team to identify root causes of problems
Apply knowledge of mechanical, electrical engineering and PCBA manufacturing to drive containment and corrective action implementation into production / design / supplier / Firmware
Communicate field performance of the engineering system, gather buy-in from engineering leadership on improvement priorities and urgency
Drive continuous improvement in design and performance by providing direct and accurate feedback to design owners
Share Lessons Learned from previous field issues; Provide upfront feedback by participating in design reviews to ensure product performance, reliability, and manufacturability issues are identified and risks mitigated (DFMEAs)
Take part in ongoing optimization of the products and processes (performance, cost, technology)

Requirements:
Degree in Electrical Engineering, or a related engineering discipline or equivalent experience
2+ years of hands-on experience in power electronics hardware design, design validation, hardware testing, mechanical system reliability, or durability testing (including relevant internship or academic lab work experience)
Ability/experience to navigate existing software/firmware tools and logs to identify and label failure modes encountered
The successful candidate for this position must have a broad engineering background with the ability to work with design engineering, manufacturing, service, and suppliers across a wide variety of issues
Exceptional problem solving and Failure Analysis, strong attention to detail and analytical thinking
Strong interpersonal and communication skills are an absolute requirement to establish effective working relationships within Tesla and outside
Ability to use tools and business system applications to manage, synthesize, and interpret data
Preferred: Experience with inverters, EV batteries, HV controls, and/or industrial grid codes
Preferred: Experience working with DC Fast charging systems/features (e.g. high-voltage DC busses, DC isolation monitoring, grid-tied systems, network diagnostics, CAN communication, PLC, Modbus, TCP/IP protocols, etc.)

Compensation & Benefits:
Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Medical plans > plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D
Short-term and long-term disability insurance (90 day waiting period)
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program

Expected Compensation
$109,600 - $234,000/annual salary + cash and stock awards + benefitsPay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.