Technology Infrastructure Specialist

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It With Pride.

The Technology Infrastructure Specialist is an on-site, hands-on IT role within Mondelez's Technology and Digital Services team at a manufacturing facility. This person manages day-to-day IT infrastructure services (networks, end-user computing, hosting), coordinates with vendors, and partners with site leadership and global technology teams to ensure reliable, cost-effective technology support aligned with both local operations and enterprise standards.

As part of our Technology and Digital Services team, you will use your technical skills and our enterprise systems to support the infrastructure that keeps our operations running. While taking ownership of on-site technology services, you will also ensure reliability, uptime, and alignment with both local site needs and broader enterprise objectives.

This role provides hands-on technical support and operational excellence related to IT infrastructure services at the site level. Reporting to the Onsite Controls Engineer with a dotted line to the People Lead, this person will be integral in supporting the site’s technology systems and ensuring seamless service delivery across the operation.

You will work with technology teams at global, regional, and local levels to ensure that enterprise initiatives and vendor agreements are delivered to the site cost-effectively and with a high degree of customer satisfaction. You will actively support and oversee vendors performing IT services and work closely with the wider technology and operations teams to ensure seamless alignment. You will also ensure that vendor resource needs are met across the site.

LOCATION: This position is 100% onsite based in Twin Falls, Idaho at the Clif Bar Plant.

Additional Job Description

Key Responsibilities

• Manage the efforts of on-site IT infrastructure services including networks, hosting, end-user computing, printing, and fixed and mobile voice services, ensuring reliable day-to-day operations across all shifts.
• Work with technology teams at global, regional, and local levels to ensure enterprise initiatives and vendor agreements are executed effectively at the site level.
• Oversee and coordinate with vendors performing IT services to ensure service quality, responsiveness, and that resource needs are met across the site.
• Partner with the Onsite Controls Engineer and cross-functional teams to align technology infrastructure with operational priorities, including safety, quality, and production requirements.
• Integrated Lean Six Sigma – Advocate and actively support the site’s IL6S initiatives as they relate to technology reliability, uptime, and continuous improvement. Participate in information flow and escalation processes as required.
• Support IT field services across the site, troubleshooting and resolving infrastructure issues in a timely manner to minimize operational disruption.
• Maintain awareness of site technology standards, security protocols, and enterprise IT policies, ensuring local compliance.
• Participate in capital planning, budgeting, and project coordination for technology infrastructure improvements.
• Communicate effectively with site leadership, operations teams, and external vendors to ensure transparency, alignment, and timely resolution of technology-related issues.
• Support the onboarding and training of site employees on technology tools, systems, and best practices as needed.
• Personal Development – Keep abreast of technical competencies and industry developments both within and outside of Mondelez International.

Qualifications:

• Associate’s or Bachelor’s Degree in Information Technology, Computer Science, Engineering, or a related field preferred (or equivalent combination of education and experience)
• At least 2 years of experience in IT infrastructure support, including networks, end-user computing, and vendor coordination
• Working knowledge of IT infrastructure systems, including networking, hosting, printing, and voice services
• Vendor relationship management and supplier coordination experience
• Strong customer service orientation with the ability to communicate effectively, both verbally and in writing
• Ability to work effectively with internal teams and external partners, leading coordination efforts when necessary
• Technical troubleshooting and problem-solving skills
• Familiarity with manufacturing or operational environments preferred
• Comfort working in a fast-paced, multi-shift environment with the ability to respond to technology needs across the operation
• Ability to be occasionally on call and available to participate in projects during holidays, shutdowns, and other off-schedule periods as business needs required

Business Unit Summary

The United States is the largest market in the Mondelēz International family with a significant employee and manufacturing footprint. Here, we produce our well-loved household favorites to provide our consumers with the right snack, at the right moment, made the right way. We have corporate offices, sales, manufacturing and distribution locations throughout the U.S. to ensure our iconic brands—including Oreo and  Chips Ahoy! cookies, Ritz, Wheat Thins and Triscuit crackers, and Swedish Fish and Sour Patch Kids confectionery products —are close at hand for our consumers across the country.  

Mondelēz Global LLC is an Equal Opportunity Employer/Protected Veterans/Persons with Disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.

For more information about your Federal rights, please see eeopost.pdf; EEO is the Law Poster Supplement; Pay Transparency Nondiscrimination Provision; Know Your Rights: Workplace Discrimination is Illegal

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