Clinical Success Manager, Dosimetrist

About Radformation

Radformation specializes in Radiation Oncology workflow automation. Our solutions save clinics time, eliminate planning errors, and enable the design of optimal treatments for patients. Our software focuses on three key areas:

• Time savings through automation
• Error reduction through automated systems
• Increased quality care through advanced algorithms and workflows

We are a fully remote, mission-driven team united by a shared goal: to reduce cancer’s global impact and help save more of the 10 million lives it claims each year. Every line of code, every product release, and every conversation with our customers brings us closer to ensuring no patient’s treatment quality depends on where they live.

Why this role matters
We are looking for a highly motivated individual who has a passion for treatment planning and enjoys a non-stop busy day.  The Clinical Success Manager will bring their upbeat personality to this role to provide training to clinics, solve problems on the fly with customers, and proactively call clinics to ensure satisfaction with their purchase.

The Clinical Success Manager will mentor clinics as they join the Radformation community, helping them establish the most efficient workflows and improve safety.   As the Clinical Success Manager, you will develop relationships with clinics and incorporate feedback into creating clinics’ dream products.  With your clinical background, you can teach and improve efficiency in Radiation Oncology clinics nationwide.

The working hours for this role will be 8am - 5pm PT

Responsibilities include:

• Train clinics on Radformation’s suite of automation tools
• Work with clinics to understand their issues and provide a solution independently and/or with the help of the programming team
• Proactively check in with current customers to perform an annual Rad Review to hear feedback for product improvement, share new features, ensure their subscription renewal/reduce churn, and strengthen our relationship with them
• Host webinars to answer clinics’ questions and highlight features
• Test new versions of software to aid in development and quality assurance
• Develop training materials to distribute to clinics

Required Experience:

• Minimum 2 years of experience in clinical dosimetry using Eclipse TPS
• Strong critical thinking skills
• Exceptional presentation skills
• Positive attitude and a passion for excellence in patient care

Preferred Experience:

• 5 years of experience in clinical dosimetry using Eclipse TPS
• Teaching experience in dosimetry
• Customer service experience

Abilities:

• Passionate about helping other clinics and creating an impact on their workflow
• Enthusiastic about learning new technologies and sharing them with the healthcare community
• Thrives in a busy schedule and a constant learning environment
• Excels at multitasking and managing multiple projects simultaneously
• Enjoys listening to clinics’ needs and developing relationships with clinical leaders
• Master of treatment planning and radiation oncology clinical workflow
• Ability to maintain a positive attitude in a fast-paced and ever-changing work environment
• Strong organizational skills and ability to work independently
• Excellent communication skills, both written and oral
• Non-judgmental personality and welcoming of ideas and feedback