Crisis Worker

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Crisis Worker based in the United States.

Make a meaningful difference in the lives of LGBTQ+ young people by providing compassionate, life-affirming crisis support to those who need someone to listen. As a Crisis Worker, you will deliver suicide prevention and crisis intervention services through text, chat, and/or phone-based support channels. You will help young people navigate emotional distress, suicidal thoughts, and challenges related to sexual orientation and gender identity in a safe, supportive environment. Working within a collaborative team of trained counselors and experienced leaders, you will provide empathetic, confidential, and culturally responsive support. The role combines direct crisis counseling with essential administrative responsibilities to ensure consistent, high-quality service. You will contribute to a mission-driven environment that values inclusion, integrity, continuous learning, and the well-being of both young people and staff. This is a full-time, remote opportunity for individuals who are resilient, attentive, and passionate about making a lasting impact.

Accountabilities

• Provide suicide prevention and crisis intervention counseling to LGBTQ+ young people nationwide through text, chat, and/or phone-based services.
• Build trust with individuals seeking support and create a safe, affirming space for conversations about sexuality, gender identity, emotional distress, and suicidal ideation.
• Follow established crisis intervention protocols, operational procedures, performance standards, and guidance from on-shift leaders.
• Collaborate effectively with staff members, volunteer counselors, and team leaders to maintain continuity and quality of crisis services.
• Manage multiple conversations and administrative responsibilities while meeting established expectations for response handling time, utilization, and service quality.
• Review and respond constructively to performance feedback, quality assessments, and coaching to strengthen counseling effectiveness.
• Maintain accurate records and demonstrate strong attention to detail across all assigned tasks.
• Apply ethical, equitable, and professional practices while fostering a welcoming environment built on respect and belonging.
• Demonstrate sound judgment, adaptability, and problem-solving skills when responding to challenging situations and competing priorities.
• Prioritize continuous learning, knowledge sharing, and personal well-being to support sustainable performance in crisis intervention.
• Complete additional relevant duties and responsibilities as assigned.

Requirements

• A bachelor's degree in social work, counseling, psychology, or a related field is preferred; alternatively, at least two years of experience in crisis care or other relevant professional experience is advantageous.
• Demonstrated knowledge of LGBTQ+ issues, including the specific challenges and experiences faced by LGBTQ+ young people.
• Relevant coursework or professional experience in crisis care, contact centers, customer care, or similar support environments.
• Strong written and spoken English skills, with excellent communication, active listening, and interpersonal abilities.
• The ability to remain calm, compassionate, and professional when handling emotionally intense or high-pressure situations.
• Strong resilience, adaptability, and emotional awareness, along with a demonstrated commitment to self-care and personal well-being.
• Excellent organizational and multitasking skills, with the ability to manage competing priorities, follow procedures, and meet deadlines.
• A collaborative mindset and the ability to work independently