Supply Chain Manager, Returnable Broker Operations

Description:
Tesla is seeking a highly organized and strategic Supply Chain Manager, Returnable Broker Operations (North America) to lead and scale the company’s returnable packaging logistics program across all North American sites. This role is critical to driving efficiency, sustainability, and cost optimization through the management of third-party logistics (3PL) partners and returnable packaging (RPM) brokers.

The ideal candidate will be responsible for onboarding new suppliers into Tesla’s Returnable Packaging Broker Program, expanding the program to additional onsite locations, managing KPIs for Tier 1 brokers, and serving as the escalation point for all broker-related operational issues. This position requires deep familiarity with logistics brokerage, strong cross-functional collaboration skills, and bilingual fluency in English and Spanish.

Responsibilities:
New Supplier Onboarding: Lead end-to-end onboarding of new suppliers into the Tesla Returnable Packaging Broker Program, including contract alignment, process integration, and system setup
Program Expansion: Drive the rollout and standardization of the broker program across new and existing Tesla sites throughout North America, ensuring consistency in execution and compliance
Broker & 3PL Management: Serve as the primary point of contact for Tier 1 brokers and 3PL partners; manage performance, service levels, and contract adherence
KPI Monitoring & Reporting: Establish, track, and report on key performance indicators (KPIs) for all brokers, including return rates, transit times, damage rates, and cost per unit. Use data to drive continuous improvement
Escalation Management: Act as the escalation owner for broker-related issues (e.g., delays, lost assets, compliance gaps), coordinating with internal teams (Logistics, Procurement, Operations) and external partners to resolve issues promptly
Process Optimization: Identify and implement process improvements to increase returnable packaging utilization, reduce loss, and improve overall RPM efficiency
Cross-Functional Collaboration: Partner closely with Supply Chain, Manufacturing, Procurement, and Packaging Engineering teams to align on program goals and ensure seamless integration with broader logistics operations

Requirements:
Degree in Supply Chain Management, Logistics, Business, or equivalent in experience and evidence of exceptional ability
Fluent in both English and Spanish (written and verbal) — essential for effective communication with suppliers and brokers across North America
Minimum of 3 years of experience in logistics brokerage, 3PL management, or supply chain operations with direct experience managing third-party partners
Understanding international trade programs (USMCA, IMMEX, CTPAT etc.) and familiarity with export compliance broker and classification workflows
Demonstrated experience with KPI development, data analysis, and performance reporting
Strong project management and organizational skills with the ability to manage multiple priorities in a fast-paced environment
Proficiency in Microsoft Excel (advanced), ERP systems, and logistics tracking platforms

Compensation & Benefits:
Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Medical plans > plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D
Short-term and long-term disability insurance (90 day waiting period)
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program