Client Support Specialist

CLASSIFICATION PURPOSE The purpose of the Client Support Specialist is to provide information and assistance to the clients, agencies, and the public.

JOB DUTIES

• Provides information and assistance to clients, agencies, and the public, in response to inquiries received by telephone, mail, fax, electronically, or in person.
• Explains rules and procedures.
• Uses state computer systems.
• [50%] Performs research to determine solutions to clients’ problems.
• Uses computer systems and researches case records.
• Refers problems to appropriate staff for resolution.
• Maintains records and documentation of inquiries and resolution of problems.
• [25%] Provides additional clerical support including switchboard and front desk duties; answers incoming calls using headset and multi-line console.
• Screens calls and directs caller to appropriate agency employees.
• Takes messages when necessary.
• Provides information.
• [20%] Performs various clerical duties, e.g., typing, word processing, opening, sorting and distributing mail, filing, copy work, and scanning.
• [5%] These duties are illustrative only and you may perform some or all of these duties or other customer service duties as assigned.
• MAJOR WORKER CHARACTERISTICS Knowledge of office practices and procedures, Federal, State, and Local laws, rules and regulations concerning agency programs, confidentiality procedures and guidelines, and public relations.
• Skill in written and oral communication, and organization.
• Ability to use computers, complete forms, and correspondence, resolve a wide range of problems concerning public inquiries, perform a wide variety of interrelated nonstandard procedural assignments, present and explain policies and procedures, listen for problems or issues, and provide responses.
• MINIMUM CLASS QUALIFICATIONS FOR EMPLOYMENT High School Diploma or equivalent ADDITIONAL REQUIREMENTS Must possess a valid Ohio driver’s license.

HOURS Monday – Friday, 8a – 5p (Hours may vary due to the needs of the agency outside of normal working hours) FLSA Non-Exempt from Overtime BENEFITS Medical, Health Savings Account County Contribution, Dental, Vision, Life & AD&D Insurance, Flexible Spending Accounts for Health & Dependent Care, OPERS Retirement with Employer Contribution of 14% (Higher for Law Enforcement), Deferred Compensation Programs, Paid Vacation & Sick Time, Paid Holidays, Employee Assistance Program, Tuition Discounts, Fitness Center Discounts PAY $15.00/hour EQUAL OPPORTUNITY EMPLOYER STATEMENT:

• The Miami County Board of Commissioners, including those agencies under other elected officials, is an equal opportunity employer and does not make employment decisions in a discriminatory manner based on race, color, religion, gender, national origin, age, sexual orientation, gender identity, disabilities that can be reasonably accommodated, or veteran status.
• The County complies with all applicable federal and state laws, rules, and regulations.
• This policy prohibits both discrimination based on any of the above-listed protected characteristics, retaliation against a person who opposes or complains about prohibited conduct, or participates in any way in the complaint, investigation, or reasonable accommodation processes.