Collection Manager - North America

About the Team:
Global Revenue Management is part of the TikTok Finance function that is responsible for revenue management and accounting for monetization of all TikTok products via the following processes: running the Order to Cash ("OTC") cycle, establishing and integrating business-finance platforms together and revenue accounting.

Responsibilities:

• Develop and implement effective collection strategies.
• Create and implement roadmap for successful collections on outstanding debt. Meet and exceed the goals for the overdue and DSO.
• Communicate with clients to build and maintain a strong working relationship and ensure that invoices are paid by their due dates. In cases where there are billing disputes, work to resolve these with internal cross-functional teams.
• Oversee the collection of outstanding credit and invoices to minimize profit loss while ensuring it is handled appropriately.
• Focus on the advertising customer portfolio and directly responsible for collection management in North America.
• Run reports and analyze data pertaining to the leaders for insights and visibility into collection management situations.
• Identify opportunities for process improvement and other ad hoc work assigned by the leader.

Minimum Qualifications:

• Skilled at engaging with customers; Strong communication and negotiation skills.
• Minimum 5 years of working experience with collections. Digital advertising experience is preferred.
• Deep understanding of collection practice in the local market and result driven.
• Familiar with the workflow of debt collection business and proficient in certain debt collection skills.
• Exhibits sound business judgment and ability to influence others to deliver results.