Semi-Managed Merchant Operation Graduate (TikTok Shop - Operations) - 2027 Start (MBA)

About the Team
The mission of creator and affiliate product team is to design and build products that help creators to promote merchandise to TikTok users. This includes creator platform and tools, marketplaces, with product strategy that ultimately drives sales for merchants.

We are looking for talented individuals to join our team. As a graduate, you will get opportunities to pursue bold ideas, tackle complex challenges, and unlock limitless growth.
Successful candidates must be able to commit to an onboarding date by the end of the year. Please state your availability and graduation date clearly in your resume.
Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to TikTok and its affiliates' jobs globally. Applications will be reviewed on a rolling basis. We encourage you to apply as early as possible.

Responsibilities:

• Merchandise & Category Oversight: Assist in formulating full-lifecycle merchandise strategies; familiar with hit SKU logic, enhance category merchandise supply and price competitiveness; possess professional category knowledge and insights, master competitor strategies and tactics, anticipate industry trends;
• Full-Lifecycle Merchant Operations: Develop merchant recruitment and support plans; familiar with overseas managed/semi-managed products and support workflows, improve merchant sign-up and renewal rates; effectively resolve merchant issues; collaborate with on-site operations to boost category level-up rate;
• Data Analysis & Methodology Precipitation: Proficiency in operation-related KPIs, identify core issues through multi-dimensional (category/merchant/competitor) data comparison; precipitate reusable operation methodologies, iterate the operation system continuously, possess basic business process improvement capabilities;
• Teamwork & Cross-Departmental Collaboration: Participate in horizontal projects and knowledge sharing; understand the goals of partners (events/influencers/product teams, etc.), collaborate to complete complex projects and exert cross-departmental influence.

Minimum Qualification(s):

• Individuals who are completing or have recently completed an MBA degree
• A team player, fast learner and open to changes.
• Pays attention to detail, affinity with numbers, strong problem solving skills.
• Excellent interpersonal and negotiation skills.

Preferred Qualification(s):

• Intern experience in e-commerce full service/semi-managed service/merchant operations is preferred.

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