Barista, Kohler Waters Spa

Location: Kohler, WI Opportunity The Barista role is responsible for providing exceptional guest service within the Kohler Waters Spa Cafe through accurate order taking, food and beverage service, and point-of-sale transactions. This role prepares smoothies, specialty coffee beverages, and other cafe offerings, maintains a clean and welcoming environment, and upholds Forbes and Kohler Luxury Standards in every guest interaction.

Specific Responsibilities Deliver exceptional guest experiences in alignment with Forbes and Kohler Luxury Standards. Maintain knowledge of Kohler Waters Spa services, amenities, and wellness offerings to answer guest questions and enhance the overall spa experience. Follow cafe SOPs, opening/closing procedures, operational documentation, and food safety standards.

Record and accurately process purchases, process transactions with poise using POS including handling cash, credit, and room charges. Act as a food runner and busser, ensuring timely delivery of food and beverages, maintaining cleanliness of dining areas, clearing and resetting tables. Execute seasonal beverage features, promotions, and cafe initiatives.

Support spa events, wellness programming, and guest activations throughout the Cafe and Spa facility. Serve as a resource for guests regarding menu items, ingredients, allergens, spa services, and resort offerings. Resolve guest concerns professionally and collaborate with other departments to ensure a seamless guest experience.

Complete all tasks assigned by leadership. This is a part-time position at the Kohler Waters Spa Cafe. Shifts are weekdays and weekends with hours varying between 7:00 am and 9:00 pm.