Student Intermediate Level

WE ARE ACCEPTING BOTH WORK STUDY AND NON WORK STUDY APPLICANTS

This Student Support Technician provides tier 1 customer support for one or more of the following applications: Opinio, Course Evaluations, and Qualtrics. Support is provided by phone or email with assistance from a Technical Analyst II.

The student support technician will also create documentation, update web-pages, communicate technical details to customers, assist with projects, software testing, and will work alongside a team of 2-3 other support personnel. Position is hybrid, with mostly off-site work, though some in-office commitments are expected. Office hours are 8:00AM – 5:00PM, Monday through Friday.

Occasional weekend or off-hours work is required. Applicants are expected to be able to work the full 28 hours available for student staff.

Duties and responsibilities include

• 1. Review technical documentation to support Course Feedback, Esurvey, and/or Test Scoring faculty and students.
• 2. Work through email or phone with faculty, staff and students using our services.
• 3. Provide reliable and accurate technical support for students, faculty, department chairs and administrators.
• 4. Learn and work with UNM’s Qualtrics, EvaluationKIT, Esurvey Opinio, and/or Scantron applications.
• 5. Help troubleshoot and resolve technical issues from these four services.
• 6. Supports the administration of campus-wide elections.