Digital Diagnostic Technical Program Manager

Description:
Tesla is seeking a Digital Diagnostic Technical Program Manager to join our North America Service Operations team. This role will design, launch, and scale a digital diagnostic program that triages inbound service visits before a technician ever touches the vehicle — reducing unnecessary appointments, accelerating repair times, and continuously sharpening Tesla’s diagnostic automation. The ideal candidate is a hands-on operator who pairs deep familiarity with vehicle diagnostic systems with the ability to lead technicians, partner closely with Service Engineering, and build process and tooling that field teams trust.
This role is based in Palo Alto, CA, for proximity to Service Engineering and partner teams.

Responsibilities:
Stand up an end-to-end digital diagnostic workflow inside Tesla’s service center workflow tools, including the quality checks and guard rails that field service trusts
Lead a team of digital-diagnostic technicians — set the quality bar, build the playbook, ramp the team, and coach toward consistent, high-quality output
Partner with Service Engineering and software teams to feed structured diagnostic findings back into Tesla’s diagnostic automation, continuously improving its accuracy and coverage
Build durable relationships with Service Engineering, Software, and field Service leadership to align priorities and unblock cross-functional work
Translate noisy vehicle telemetry and fault data into clear, actionable signals for technicians, engineers, and leadership
Define and track the metrics that prove the program is working — first-time-fix rate, diagnostic time, visit avoidance, and downstream service KPIs
Identify, design, and pilot improvements to diagnostic processes; measure results and iterate
Present clearly and concisely to senior leadership; answer hard data questions on the spot

Requirements:
7+ years of program or technical program management experience, ideally in automotive, manufacturing, or service-oriented industries
Demonstrated experience standing up a new process or program from zero inside a complex, mature organization
Working knowledge of vehicle diagnostic systems, fault codes, and vehicle architecture, or comparable telemetry-heavy domain experience with the ability to ramp quickly
Direct experience leading a technical or operations team (technicians, analysts, or shop-floor leads); able to ramp, coach, and manage performance
Strong analytical skills with the ability to find signal in noisy datasets; proficiency with SQL or similar data tools
Track record of cross-functional influence — earning trust from engineering, operations, and field teams without formal authority
Exceptional verbal and written communication, including comfort presenting to senior leadership
Open to feedback, quick to learn new concepts, and humble enough to seek clarification when needed
Willingness to travel up to 25% to service centers and partner sites

Compensation & Benefits:
Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Medical plans > plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D
Short-term and long-term disability insurance (90 day waiting period)
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program

Expected Compensation
$168,800 - $253,200/annual salary + cash and stock awards + benefitsPay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.