Program Manager, TikTok LIVE Ecosystem

About the Team
The TikTok LIVE Ecosystem team's mission is to create a sustainable livestream ecosystem. We strive to ensure our users and creators a high quality experience on the platform. This role will be based in Los Angeles, CA.

Responsibilities

• Create best practices and procedures for livestream ecosystem team
• Manage key initiatives within the team to complete on time
• Leverage data to drive priorities and projects
• Work with cross-functional teams, including PMs, Ops, Policy, Data Science, etc., to ensure smooth progress of projects
• Coordinate various requests and constraints from partners and stakeholders
• Facilitate communication across multiple teams and leadership

Minimum Qualification(s):

• BA/BS degree or equivalent practical experience.
• 2+ years of experience in program management, operations, policy, trust & safety, content quality, moderation, or ecosystem analysis.
• Experience working in content, creator, platform integrity, trust & safety, monetization, or related ecosystem-facing environments.
• Strong analytical and structured problem-solving skills, with the ability to synthesize case-level observations into broader ecosystem insights and recommendations.
• Experience using data and operational signals to identify trends, investigate root causes, and support decision-making.
• Excellent written and verbal communication skills, with the ability to drive alignment across cross-functional stakeholders.

Preferred Qualification(s):

• Experience working on UGC, creator, livestreaming, content, or monetization products.
• Familiarity with content ecosystems, moderation environments, or policy enforcement frameworks.
• Experience building reporting, review, or quality mechanisms to improve operational performance.
• Comfort using spreadsheets, dashboards, and AI-enabled analytical tools to support decision-making and execution.
• Ability to operate effectively in ambiguous, fast-changing environments and drive improvements across multiple teams, including vendors and internal partners