Internal Communications Specialist

Content creation and dissemination

Research, develop and write internal communications content, including but not limited to: emails, memos, news posts, website content, and other communication materials. Edit and proofread content submitted by campus partners for clarity, accuracy, tone and adherence to university style, messaging and accessibility standards. Ensure consistency and alignment of communication products with institutional messaging.

Build, format and distribute content through a variety of platforms and channels (primarily digital) and create visually compelling layouts. Create communication products that follow brand standards and are engaging and accessible.

Communications planning

Work proactively to develop an understanding of key campus partners’ unit functions, processes and initiatives. Receive, assess and coordinate requests from campus partners for communications support and provide timely guidance. Develop and implement project-based internal communications plans within established strategies and guidelines, including detailed timelines and deliverables.

Coordinate planning, scheduling and distribution of internal communications across channels. Collect and analyze communication metrics to evaluate the effectiveness of internal communications activities and identify opportunities for improvement. Project management, processes and best practices:

Use project management tools to track projects from inception through completion. Support the implementation of central guidance, standard operating procedures, workflows, and processes, including timely content review and approval. Stay informed about the latest trends in communication and marketing and adapt approaches to incorporate emerging best practices.

Monitor analytics, produce reports and analyze data to inform and enhance effectiveness of current internal communications practices.

Collaborative activities

Serve as a point of contact for campus partners seeking guidance on internal communications, helping connect them to appropriate channels, content types and workflows. Engage with diverse constituents across campus to support the implementation and reach of communications plans. Build relationships and collaborate with colleagues across campus and within University Marketing and Communications to align internal communications with institutional and divisional priorities.

Share internal communications best practices and insights with colleagues to support continuous improvement. Knowledge, Skills, and Abilities: Strong writing, editing and proofreading skills.

Ability to initiate and manage multiple projects simultaneously, to adapt to competing and changing priorities, and meet deadlines in a fast-paced environment. Excellent attention to detail and commitment to accuracy and accessibility. Ability to work professionally in a collaborative environment and effectively interact with individuals at all levels.

Familiarity with digital publishing tools, email platforms and content management systems. Comfort learning and working within established workflows, processes and guidelines.