Operations Supervisor

Purpose (Objective): This position is responsible for supervising the sensory program to ensure high quality yet efficient processes. This position plans and develops methods and procedures for implementing programs as well as directs and coordinates program activities. Main activities:

• Maintain knowledge of and successfully support local and the entire network in all sensory consulting efforts.
• Manage the proposal process by writing proposals and ensuring proposals are delivered within the agreed upon time frame of the client.
• Support all clients as we grow business and increase sensory offerings and train lab to implement program.
• Support Merieux NurtriSciences in the area of education, such as teaching and the writing of classes.
• Support sales in an effort in increase sensory offerings and revenue.
• Respond to sales leads from various sources. This includes uncovering the contact’s need, reason for the need, and other business relevant details which will increase the chances to win research projects. Communication should be prompt.
• Conduct calls to existing clients in order to build and maintain successful relationships. Participate on key account teams as needed and work with marketing to coordinate and manage special projects as requested.
• Perform other duties as required. Communication: This position has frequent contact with client service personnel to provide results, answer questions, check on progress of special projects, and obtain any information needed to proceed with the appropriate analytical and statistical procedure. Occasional contact with the client is necessary to obtain or provide information, explain procedures and discuss specific requirements for testing analysis. Regular contact with vendor representatives is required to recommend and approve new products and supplies for testing. Occasional contact with the corporate office is needed to answer inquiries about administrative and standard operating procedures. Regular contact with management personnel at other locations is necessary to provide information about sensory and consumer testing.