TSIB - Claims Manager

Position Summary

TSIB is seeking an experienced Claims Manager to support complex construction-related claims for Turner Construction, the largest commercial contractor in the United States, and other key clients across the Midwest- Western Region. This is a front-line, hands-on role responsible for managing a diverse portfolio of construction general liability, construction defect, builders’ risk, and property damage claims, with a strong emphasis on labor law, litigation management, claim strategy, and stakeholder partnership.

The role requires sound technical judgment, the ability to influence outcomes across carriers and counsel, and the credibility to serve as a trusted subject-matter expert to project leadership and Safety teams. The Claims Manager works closely with the Director of Risk Strategy and serves as a strategic claims partner to Turner Risk Management, project teams, Safety, and insurer partners.

Key Responsibilities

Claims Litigation Management Manage a portfolio of complex construction-related claims, including:

• Construction general liability and bodily injury Builders’ risk and property damage Multi-jurisdictional and layered insurance programs (OCIP/CCIP) Direct and oversee litigation strategy from inception through resolution, including early case assessment, defense counsel selection, discovery coordination, expert strategy, motion practice, mediation, and trial preparation.
• Evaluate liability, damages, coverage, and contractual risk transfer to develop defensible, outcome-driven resolution strategies.
• Oversee high-severity and catastrophic claims through litigation, mediation, arbitration, or settlement.
• Carrier, Counsel Client Coordination Serve as a primary claims liaison between Turner Construction, Owner developers, insurers, TPAs, defense counsel, and brokers.
• Advocate with carriers on reserving, coverage positions, settlement authority, and litigation posture.
• Partner with the Regional Director of Claims on defense and coverage counsel selection, performance oversight, and escalation strategy.
• Participate in mediations, trials, and high-level claim strategy discussions as needed.
• Project, Safety Field Partnership Act as a claims subject-matter expert to Turner project teams, project leadership, and Safety professionals.
• Support incident response, investigation strategy, and evidence preservation in coordination with field teams.
• Provide practical, litigation-informed guidance to help reduce exposure and improve claim defensibility on active projects.
• Participate in project, Safety, and operations meetings as a claims and litigation resource.
• Strategic Analytical Responsibilities Analyze claim trends, reserve adequacy, and loss drivers across Midwest- Western Region portfolio.
• Prepare and present claim summaries, litigation assessments, and loss analyses to TSIB and client leadership.
• Identify opportunities for early resolution, cost containment, and continuous improvement.
• Team Collaboration Leadership Serve as a technical resource and mentor to Claims Analysts and Claims Coordinators.
• Collaborate across TSIB Claims, Risk, Safety, Legal, and Operations teams.
• Contribute to the development and refinement of TSIB’s claims and litigation management best practices.