TechOps Engineer

Join Candid as a TechOps Engineer, where you'll treat our internal IT infrastructure as a product and build automated systems to tackle challenges in the US healthcare system. You'll balance day-to-day user support with deep project work, have a direct say in the tools we use, and work closely with Corporate Security and People Ops. Your responsibilities will include scaling onboarding and offboarding, executing high-impact projects, managing endpoints and apps, enforcing zero trust security, troubleshooting issues, and collaborating across teams. You should have 4+ years of hands-on Technical Operations or IT experience, deep technical troubleshooting skills, and a customer-focused mindset.

• Automate the end-to-end operational lifecycle for employees, optimizing current processes to seamlessly scale as the team grows.
• Lead critical initiatives including migrating Apple MDM platforms, perfecting a frictionless Zero-Touch Enrollment pipeline, and building Just-in-Time (JIT) access automation.
• Set up and maintain secure endpoint configurations for workstations and mobile devices using Apple MDM (Jamf/Kandji), AutoPkg, and complementary security software.

• You are highly autonomous and naturally biased toward action. When you see a manual task done twice, your first instinct is to script or automate it out of existence
• You bring 4+ years of hands-on Technical Operations or IT experience, ideally honed in a fast-paced tech startup or a high-volume Managed Service Provider (MSP) environment
• You possess deep technical troubleshooting skills across macOS and hands-on experience managing Apple MDM tools (Jamf, Kandji, etc.) and packaging workflows (AutoPkg)
• You naturally think about compliance, data protection, and secure offboarding processes to keep patient data completely safe
• You treat internal employees as your customers. You can seamlessly translate complex security or technical changes to non-technical stakeholders (from our Head of Engineering to our medical billers)