Strategic Renewals Manager

Join Payscale, a leading provider of compensation data and software, as a Strategic Renewals Manager. In this role, you will be responsible for managing the full renewal lifecycle for a portfolio of strategic, high-value accounts, navigating complex procurement processes, leading commercial negotiations, and proactively managing renewal risk. You will work closely with Customer Success and Account Management to identify upsell and cross-sell opportunities. This position offers a flexible work environment, comprehensive benefits, and opportunities for professional development.

• Gérer l'ensemble du cycle de renouvellement pour un portefeuille de comptes stratégiques, en assurant la satisfaction des clients et en atteignant les objectifs de rétention.
• Naviguer dans des processus d'achat complexes, en gérant les demandes de propositions (RFP), les examens des fournisseurs et les cycles d'approbation multi-parties prenantes.
• Diriger des négociations commerciales complexes et structurer des accords pluriannuels, en coordination avec les équipes internes.

• Comfort in a role where success is driven as much by disciplined process execution and procurement engagement as by relationship building
• A proven track record of meeting or exceeding retention and expansion targets in a SaaS or subscription business
• Excellent communication skills, with the ability to translate value and ROI across both business and procurement stakeholders
• 7+ years of experience in renewals, account management, or customer success, with a focus on enterprise or strategic accounts
• Demonstrated success navigating formal procurement, vendor management, and multi-stakeholder buying processes, ideally with Fortune 500 to 1000 organizations
• A process-driven approach with strong forecasting discipline and pipeline hygiene
• Strong commercial negotiation skills and confidence structuring multi-year, multi-product agreements
• Proficiency with Salesforce (or a comparable CRM) and comfort using data to drive decisions
• High-Speed Internet - A stable broadband or fiber connection (satellite is highly discouraged) with a minimum speed of 100 Mbps in a dedicated workspace that has a reliable Wi-Fi signal
• Device for Multifactor Authentication (MFA/2FA) - smartphone, tablet, etc
• If you work from home, we recommend ensuring that you can meet the following technology, equipment and workspace requirements:
• Background in HR tech, compensation, or data/SaaS solutions
• Experience renewing or selling into HR, Total Rewards, Compensation, or Finance buyers
• Familiarity with tools like Gainsight, Gong, or similar customer success and revenue intelligence platforms
• Direct experience working through the procurement and vendor-management functions of large enterprises
• The chance to own the accounts that matter most, with real autonomy, executive visibility, and the support of a collaborative team that treats retention as a growth engine, not a back-office function