Solutions Manager

Join SchooLinks as a Solutions Manager, where you'll oversee the implementation of our Course Planner solutions for students. You'll work closely with customers, manage a diverse book of business, and provide creative solutions to their needs. This role requires strong project management skills, stakeholder management skills, and the ability to communicate complex concepts clearly. Enjoy benefits such as a company-sponsored 401k, fully covered healthcare, and a results-first work culture.

• Overseeing the implementation of Course Planner solutions from start to finish, managing a diverse book of business.
• Serving as the main point of contact for complex implementation projects with larger clients, problem-solving and coordinating data integration.
• Continuously engaging with customers to maintain project velocity, generate buy-in, and drive adoption of the product.

• This role requires the ability to learn and apply technical configurations, as well as the ability to understand various concepts and terminology related to academic planning
• Clear and concise communicator — the ability to boil down product and engineering jargon into simple and concise customer communications
• 5+ years experience as an implementation specialist or similar role in a B2B SaaS company
• Strong project management skills (understand task dependencies/sequence and manage of tasks)
• Strong stakeholder management skills
• Positive attitude - you can stay optimistic in high stress situations
• Experience with scripting (Python, etc.) and JSON data is a plus but not required
• Ability to work with data feeds, including reviewing data files, identifying problems, and performing various actions on data (think spreadsheet manipulation at a large scale)
• You are confident presenting to district stakeholders
• Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment — you know when and how to find the right information when you need it