Solutions Architect

Join Smartsheet as a Solutions Architect, where you will drive quality, efficiency, and customer satisfaction within our Professional Services business. You will work closely with customers and partners to convert business requirements into Smartsheet solutions, leveraging advanced functionalities and AI-powered workflows. You will manage all aspects of technical projects, provide feedback to our Product & Platform Engineering teams, and serve as the Smartsheet subject matter expert. This role offers a range of benefits, including a lucrative employee stock purchase program, 401k match, flexible time away program, and opportunities for professional growth and development.

• Conduire des conversations avec les clients et les aider à développer, construire, tester et déployer des solutions qui tirent parti de Smartsheet, de l'API Smartsheet et des intégrations.
• Travailler avec les clients et les partenaires de Smartsheet pour convertir les exigences commerciales en solutions Smartsheet, en étant considéré comme l'expert en la matière concernant les fonctionnalités avancées de Smartsheet.
• Diriger des engagements de conseil technique nécessitant le développement de logiciels personnalisés, en dirigeant les sessions de conception, en définissant les exigences techniques et en validant l'architecture de la solution.

• The right candidate will have a passion for working with leading edge, web-based, and AI-powered technologies and a desire to deeply understand Smartsheet’s benefits, use cases, and business and technical elements
• The right candidate is a strong communicator, detail-oriented, and is motivated by both working independently and leading impactful customer conversations
• Understanding of key design patterns and large data volume best practices
• Working experience with two or more of our primary languages (.Net, NodeJS, Python, Java, Ruby)
• Proven ability to drive projects from concept through completion with minimal guidance
• Knowledge of data integration and experience integrating SaaS applications with different business systems (ETL, CRM, business analytics, reporting, etc.)
• Willing to travel periodically (up to 15%) based on customer and business need
• Customer facing experience
• Bachelors in MIS, CIS, CS preferred but not required
• A strong bias toward ownership — treating customer problems as your own and staying engaged through to a successful outcome
• Hands-on experience with AI-assisted development tools such as Claude Code, with comfort integrating them into a daily engineering workflow
• Comfort operating with high autonomy in ambiguous, fast-changing environments where requirements evolve in real time
• Familiarity with AI/LLM technologies and experience integrating them into applications via APIs
• Understanding of systems architecture and ability to design scalable performance-driven solutions
• Full-stack development skills, with the ability to independently design, build, and ship production-quality applications — not just configure existing tools
• Experience working with SaaS/IPaaS applications in an enterprise environment
• Experience rapidly prototyping and iterating on solutions based on direct, hands-on customer feedback
• 3 years relevant work experience or equivalent combination of relevant work experience and education
• Working knowledge of prompt engineering and AI agent design patterns, with curiosity for applying AI to solve real business problems
• Strong communication skills (written, verbal, presentation), with the ability to explain technical subjects to non-technical end user personnel in large enterprises