Director of Strategic Business Operations (BizOps)

Join Substack as the Director of Strategic Business Operations (BizOps). In this role, you will serve as a strategic co-pilot to the CEO and CFO, driving high-impact initiatives across product, growth, pricing, and creator economics. You will perform deep-dive analyses on core metrics, conduct competitive analysis, and support executive decision-making. Additionally, you will design and run the business cadence, lead and mentor a lean team of operators, and have a hands-on approach to analytics. This is a remote position with comprehensive benefits, including health care, parental leave, flexible vacation, and stipends for phone and internet costs.

• Identifying bottlenecks, uncovering growth drivers, optimizing creator and reader economics, and building the operating infrastructure that scales the business.
• Performing deep-dive analyses on core metrics (e.g., creator churn, reader LTV, network monetization, conversion funnels) to guide product and monetization decisions.
• Partnering directly with the CEO and CFO to translate complex operational data into clear, actionable executive decisions and board-level strategy.

• Bias for Action & Execution: You don't stop at giving recommendations or making slides. You can help drive implementation end-to-end in partnership with other leaders
• Low Ego, High Ownership: You act like an owner. You care deeply about solving the right problems for creators and readers, regardless of whether a task falls neatly into your job description
• Hands-on Analytics: Comfortable with quantitative modeling and data manipulation. Ideally you don’t ask a team to pull numbers for you—you dig into the database yourself
• First-Principles Problem Solver: You break down complex, messy problems into clear hypotheses and actionable frameworks before writing code or pulling data
• Elite Foundation: 5–10 years of total work experience, including foundational years at a top-tier management consulting firm or investment bank, followed by high-impact BizOps/Strategy experience at a fast-growing tech company. Top-tier undergraduate or MBA (HBS, Stanford, Wharton, etc.) preferred
• Executive-Level Communication: Concise, direct, and persuasive—able to influence senior executives, engineers, and creative partners alike without relying on corporate jargon