Customer Experience Agent (University Graduate)

Join Ramp as a Customer Experience Agent, where you'll be the key to resolving customer issues and improving processes. You'll engage with customers through live calls, email, and chat, diagnose product issues, and collaborate with various teams. This role offers cross-functional exposure, AI tools, and unlimited access to resources. You'll also enjoy comprehensive benefits, including medical, dental, and vision insurance, unlimited PTO, and a 401(k) with employer match.

• Identifying and resolving customer issues by troubleshooting across various product areas, including payments, bank linking, and accounting syncs.
• Collaborating with cross-functional teams, including Engineering, Risk, Product, and Partnerships, to drive issues to resolution and ensure customer satisfaction.
• Utilizing AI tools and proprietary research tools to enhance customer support operations, improve processes, and build automations.

• You will thrive in this role if you are a systems thinker and deeply customer obsessed. Support is the baseline. How you think about improving processes, tools, and outcomes is what sets you apart
• You actively use AI tools — Claude, Notion AI, research and workflow tools — and can demonstrate how you've applied them to get real work done. This is a hard requirement
• You're a systems thinker: you don't just solve the ticket in front of you, you ask why the problem exists and how to prevent it from happening again
• You manage competing priorities without dropping things. When you have 15 open issues across 4 internal teams, nothing falls through
• You have a demonstrated track record of exceeding key performance standards, including CSAT, QA, and speed-of-service metrics
• You can hold a technical conversation about how systems connect (APIs, bank integrations, accounting software) even if you're not writing code
• You write clearly and concisely. You can explain a payment reconciliation issue to a CFO without jargon
• You're fast-moving while holding yourself to a high bar for execution: you balance speed, accuracy, and thoroughness in every interaction
• You're comfortable on the phone. Many interactions start there
• Experience building workflows or automations using AI tools, not just prompting
• Familiarity with accounting workflows (AP/AR, GL, reconciliation) or ERP integrations (NetSuite, QuickBooks, Sage)
• Background in payments infrastructure (ACH, wire transfers, card networks)
• Track record of working somewhere that shipped product fast and expected CX to keep up