Director of Product Design (Customer & Partner Experience)

Join ServiceNow as the Director of Product Design for Customer & Partner Experience. In this role, you will lead the design and delivery of key digital properties, shape the integrated end-user experience, and mentor a team of designers. You will collaborate closely with product management, engineering, and design peers to ensure a cohesive experience across the ServiceNow ecosystem. This position requires 10+ years of experience in product or interaction design, with a strong focus on UX craft excellence and attention to detail.

• Lead the design and delivery of key digital properties, including Product Documentation and ServiceNow University, while shaping the integrated end-user experience across the ServiceNow portal ecosystem.
• Define and implement a cohesive UX architecture across sites, establishing scalable design-system conventions and consistent interaction patterns that make experiences feel connected, intuitive, and distinctly ServiceNow.
• Oversee a portfolio of products and experiences while mentoring, developing, and managing a team of designers. Set clear direction, raise the quality bar, and create the conditions for strong individual and team outcomes.

• Enterprise or consumer product design experience
• Ability to work inside an iterative and agile development environment within a complex, matrixed organization
• 10+ years of experience in product or interaction design
• Ability to understand and distill complex problems into an easy-to-use and delightful experience
• Experience building and maintaining Design Systems, developing scalable cross-platform UX architectures, and integrating design systems into AI-native design workflows
• Experience working collaboratively with product, engineering, design, content and user research teams
• Obsessed with the relentless pursuit of UX craft excellence, and attention to detail
• Excellent teamwork, communication, and technical problem-solving skills to contribute within a multi-functional and multi-disciplined team
• Expected to demonstrate a high level of initiative, good sense of humor, and a “make it work” ethos
• Obsessed with the relentless pursuit of UX perfection working inside an iterative and agile development environment
• Bachelor’s Degree (or equivalent experience) in visual design, interaction design, human interaction sociology, psychology, or related disciplines
• 5+ years of experience managing design teams
• Excellent teamwork, communication, and technical problem-solving skills to contribute within a multi-functional and multi-disciplined team =