Customer Operations Coordinator (Support)

Join our Support team as a Customer Operations Coordinator, where you'll handle day-to-day account operations and ticket triage, ensuring our customers' practices run smoothly. This developing-level role offers the opportunity to build foundational knowledge of the Canvas platform and develop expertise in platform configuration and clinical workflows.

• Handle account unlocks, staff provisioning, and permission changes for customer organizations.
• Triage incoming tickets from Slack, email, and web forms using established runbooks, categorizing and prioritizing tickets by urgency and impact.
• Build foundational knowledge of Canvas platform configuration and clinical workflows, shadowing senior specialists on complex investigations to accelerate learning.

• This role is ideal for someone early in their technical support career who is organized, detail-oriented, and eager to learn healthcare technology
• Familiarity with EMR systems, clinical terminology, or healthcare billing is a plus
• You handle repetitive tasks with consistency while looking for ways to improve the process
• You're comfortable following runbooks today and hungry to understand the "why" behind them
• Track record of managing multiple concurrent tasks with attention to detail
• Strong written communication — you'll be writing to customers daily
• You communicate clearly and know how to ask good questions when you're unsure
• Reliable follow-through on routine tasks while managing competing priorities
• Basic familiarity with web applications and SaaS platforms
• You're organized and take pride in getting the details right — account operations require precision
• You're empathetic with customers and understand that behind every ticket is someone trying to deliver patient care
• Organized and process-oriented with good prioritization instincts
• Willingness to learn SQL, REST APIs, and log analysis tools
• Comfort working in ticketing systems and following established processes
• Comfort navigating technical documentation and learning new tools independently
• You're a quick learner who is genuinely curious about how software systems work
• Willingness to rapidly develop domain expertise in clinical and operational workflows
• Collaborative mindset and eagerness to learn from more experienced teammates
• 1+ years in a support, operations, or customer-facing role (technical environment preferred)
• Interest in healthcare technology; prior healthcare experience is a plus but not required