Commercial Customer Success Manager (Community Solar)

Join Nexamp, a leading community solar company, as a Commercial Customer Success Manager. In this role, you will manage and grow relationships with business customers, resolve billing and service issues, and represent the voice of the customer across cross-functional teams. You will report to the Director of Customer Experience & Retention and have the opportunity to make a significant impact in the renewable energy sector.

• Gérer un portefeuille de clients commerciaux, établir des relations de confiance, assurer une communication proactive et des examens périodiques des affaires.
• Résoudre les problèmes complexes des clients liés à la facturation, aux paiements, au crédit, aux impacts sur les services publics, aux écarts de facturation.
• Assurer les efforts de recouvrement pour les comptes gérés en escaladant les soldes âgés et les problèmes de paiement avec les clients.

• Proficiency using multiple software systems for account management, including Salesforce CRM
• Ability to ask appropriate questions, analyze data, identify the root causes of problems, and present creative solutions
• Demonstrated ability to build and maintain strong relationships with business customers, communicate effectively, and manage complex issues
• Experience within the solar or renewable energy sector is a plus
• Demonstrated experience in effectively communicating information, ideas, and perspectives with people inside and beyond your organization
• Eagerness to develop a fundamental understanding of how Nexamp operates and then apply that knowledge effectively to inform business decisions
• Commitment to Nexamp's mission and have a passion for solving tomorrow's climate crisis today
• Expertise in building strong internal and external relationships with customers and stakeholders, instilling trust and loyalty across the industry
• Experience in strategic outreach, stakeholder engagement, and negotiation
• Working knowledge of billing processes, financial principles, and solar credits, rebates, and incentives
• 3+ years of experience in account management, client success, or customer service
• Strong analytical and project management skills, with the ability to manage multiple accounts, prioritize competing tasks, maintain attention to detail, and meet deadlines in a fast-paced environment
• Experience in showcasing initiative to make improvements to current work, processes, products, and services across the organization. We value accountability and an ownership mentality
• If you don’t meet 100% of the above qualifications, but see yourself contributing, please apply