Account Manager

Join Render, a fast-growing company in the cloud infrastructure space, as an Account Manager. In this pivotal role, you will build and nurture relationships with our most important customers, drive adoption and expansion, and ensure their success on our platform. You will manage a large portfolio of commercial accounts, execute contracting motions, and partner cross-functionally with Product, Marketing, and Support. This is an exciting opportunity to shape a new function and create processes in a product-led growth environment.

• Construire et entretenir des relations avec les clients, en comprenant leurs objectifs stratégiques et en conduisant les conversations commerciales.
• Identifier et atténuer proactivement les risques de désabonnement en renforçant notre proposition de valeur.
• Gérer un portefeuille de comptes commerciaux, en fournissant une expérience holistique qui combine des conseils techniques approfondis.

• Has a strong sense of empathy and a genuine passion for helping developers and engineering teams succeed
• Is a strategic thinker who can connect the dots between a customer's technical challenges and their overarching business goals
• Possesses a commercial mindset with a track record of successfully managing renewals, identifying expansion opportunities, and negotiating contracts
• Is familiar with using product usage data or analytics to identify customer health risks and expansion opportunities
• Has 5+ years of proven experience in a customer-facing role such as Account Management or Customer Success, preferably in the cloud infrastructure or developer tooling space
• Is a builder who thrives in ambiguity. You are energized by the opportunity to shape a new function and create processes, not frustrated by the lack of standardized playbooks
• Is savvy with product-led growth (PLG) environments and understands how to engage customers who initially adopted a product through a self-service motion
• Excels at building rapport and trust with a wide range of stakeholders from senior engineers to C-level executives
• If this role excites you but you don’t meet every single requirement, we’d still love to hear from you—your unique experience might be just what we need
• Background at high-performing developer-facing hyper growth tech companies
• Experience with hyperscalers and / or cloud platform solutions
• Experience helping customers migrate from hyperscalers to managed platform solutions
• Experience as a founding or early member of an Account Management or Customer Success team, with a demonstrated ability to help build playbooks and processes from the ground up