Account Manager

Join SOCi as an Account Manager, where you'll focus on expanding and retaining revenue within our existing client base. You'll work closely with Customer Success Managers to identify growth opportunities and manage upsell and renewal negotiations. Your role will involve building account plans, cultivating relationships with executive stakeholders, and representing SOCi at customer-facing events. You'll also partner cross-functionally with customer success, product, and marketing to deliver exceptional customer experiences.

• Expanding and retaining revenue within the existing client base by identifying growth opportunities and managing upsell and renewal negotiations.
• Building and executing account plans to drive growth and retention across SOCi’s commercial multi-location customer base, while cultivating deep relationships with executive stakeholders.
• Partnering cross-functionally with customer success, product, and marketing teams to deliver exceptional customer experiences and identify upsell and cross-sell opportunities.

• Creative strategist; develop new ways to drive sales and value to existing and prospective clients
• Self-starter with a creative entrepreneurial spirit
• Salesforce or equivalent CRM experience
• Proven success in contract renewals, negotiations, and upselling to existing clients
• Multi-location brands experience and existing industry contacts/relationships preferred
• Creative problem solver with the ability to understand and resolve prospective client challenges/objections
• Adaptable; able to quickly learn new technologies and processes
• Ability to prove consistently hitting or overachieving quota
• Refined and proven sales methodology
• Highly organized and detail-oriented, with experience managing multiple deals simultaneously
• Excellent communication and collaboration abilities—especially working cross-functionally with Customer Success, Sales, and Legal teams
• Experience working in a fast-paced entrepreneurial environment
• 5+ years of experience in a quota carrying Account Management or Sales role preferably in a B2B or SaaS environment