Customer Onboarding Manager

Join Insider, a leading marketing technology company, as a Customer Onboarding Manager. In this role, you will be responsible for transitioning clients from the sales process to onboarding and implementation of the Insider One platform. You will manage project delivery, understand client business requirements, and provide technical guidance. Your goal will be to ensure smooth and complete platform adoption, establish credible relationships with clients, and drive early adoption and success metrics. You will also collaborate with internal technical resources and advocate for customer use-cases to product development.

• Transitioning clients from the sales process through onboarding and implementation of their new platform, while reinforcing the Insider One vision of true 1-to-1 personalization driven by the client’s data.
• Understanding client’s business requirements and use-cases, managing project delivery, and ensuring accelerated time-to-value realization from their investment in Insider One.
• Establishing credible relationships with all levels of the customer organization, from senior managers to end users of Insider One, to understand their business and technical goals for using Insider One.

• PM qualifications (Agile, PMP, Prince2) is a plus
• Strong at Communication with Internal & External Stakeholders
• Strong written and verbal communication skills; business fluency in English
• Delivering projects in a timely and qualified manner
• Experience with other CRM, ERP / Marketing Automation platforms as an advantage
• Understanding of Google Tag Manager, Google Product Feed, and Google Analytics is an advantage
• Minimum 5 years experience in SaaS project management and client onboarding
• Strong time and task management skills are a must
• Exposure to and understanding of AI driven product recommendation tools and algorithms is an advantage
• Understanding of webhooks and API